Marisa Martinez
Fresno
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
7
7
years of professional experience
Work History
Store Manager
Dollar general
Fowler
05.2018 - Current
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Resolved customer complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Implemented campaigns and promotions to help with developing goods and services.
- Updated and maintained store signage and displays.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Developed relationships with suppliers to negotiate better prices.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Structured HR consulting services to support clients during organizational developments and changes.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured compliance with safety regulations and company policies.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Formed and sustained strategic relationships with clients.
- Planned special promotions or discounts based on market trends.
- Maintained accurate records of employee performance reviews.
- Implemented efficient systems for tracking stock movement.
- Developed strategies to maximize sales and profitability.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Created weekly work schedules for store personnel.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Assessed operational efficiency of the store's departments.
- Organized promotional events to increase product awareness.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored progress by establishing plans, budgets and measuring results.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established customer service standards and monitored staff compliance.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored employee performance and identified performance gaps for corrective action.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Recruited, trained and supervised new employees.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated POS system with new products and promotional offers.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Worked with cross-functional teams to achieve goals.
- Operated equipment and machinery according to safety guidelines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Clovis West High School
Fresno, CA06-1999
Skills
- Inventory management
- Sales forecasting
- Customer service
- Visual merchandising
- Budget management
- Employee training
- Team building
- Performance evaluation
- Retail operations
- Staff scheduling
- Merchandise planning
- Hospitality and accommodation
- Inventory forecasting
- Recruiting and hiring
- Strategic thinker
- Relationship building and management
- Employee scheduling
- Shift checklists
- Team leadership and coaching
- Accurate cash handling
Timeline
Store Manager
Dollar general
05.2018 - Current
High School Diploma -
Clovis West High School