Marisa Mammoliti

Experienced regional manager with a strong focus on client service, operational efficiency, and team leadership. Oversee multiple veterinary clinics, ensuring high standards of patient care, staff engagement, and business performance. Passionate about fostering a collaborative culture that supports veterinary professionals and enhances the client experience.

• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Ensure operational excellence by overseeing clinic performance, financial metrics, and compliance with company policies.

• Mentor and coach clinic managers and staff to drive professional growth and team success.

• Collaborate with stakeholders to improve workflows, optimize resources, and support business growth.

• Managed 20 retail stores with volume over 11 million with over 30 direct reports ensuring stores achieved and maintained budgeted sales, gross margin, expense, EBITDA, inventory targets labour costs, shrink and controllable store expenses as well as P&L and labour in Pharmacy.
• Conducted period-end P&L reviews with Pharmacy District Manager, and each individual Store Manager while actively coaching, developing and motivating.
• Conducted weekly review of all metrics with Store Managers, and Pharmacy Sales, scripts and professional services with Pharmacy District Manager.
• Monitored the store's operation through the Store Manager by ensuring that systems, policies and procedures were in place and monitored to be compliant with company standards and regularly visited stores within the district.
• Key driver of organizational change through the BestWay Project which launched across the district with achievement of having the highest results in the region.
• Ensured store teams follow Rexall processes and procedures, and support/coach teams to make process changes as required.
• Ensured the compliance of all reports and financial information to Rexall Support Center was completed in a timely manner.
• Provided a smooth and successful transition of new and/or acquired stores and store transfers, ensuring correct operational standards are being implemented and operational procedures are followed.
• Ensured exceptional patient and customer service while meeting wage budgets.
• Provided a central point of contact and acted as a primary funnel for all store queries/problems; responded to issues in a timely manner
• Ensured operational efficiency and excellence through effective coordination of operational resources while meeting corporate objectives and expectations for quality, health and safety, and asset control initiatives
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
• Supervised various locations, enforcing high-quality standards of operation.

• Developed and implemented sales and marketing campaigns for over 24 stores to provide revenue growth for the retail division.
• Supported the Customer Development team to deliver customer-specific P&L for categories.
• Developed, managed and implemented non-traditional marketing strategies to grow sales and brand awareness.
• Managed channel development and sales distribution, analyzed sales metrics, and assisted distributors in sales promotions.
• Increased market share by identifying and capitalizing on emerging market trends.
• Streamlined internal processes, enhancing operational efficiency and reducing costs.
• Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
• Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities.
• Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.

• Responsible for all aspects of store operations daily while monitoring sales to identify opportunities to drive sales, increase traffic targets, plan and execute strategic merchandising initiatives and set standards of success.
• Accountable for all financial controls to exceed profit plan within the front shop.
• Managed all Human Resource functions in the store, including attraction and retention of store staff members.
• Achieved payroll plan through managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is best staffed.
• Conducted health and safety monthly reviews to ensure all polices were followed.
• Completed yearly succession plan to identify high performing associates for advancement, continuously coaching staff to increase knowledge and providing opportunities for continued development.
• Focused on delivering a positive customer experience by creating a compelling store experience for customers by engaging and modeling appropriate customer service behaviours to associates.
• Awarded Store Manager of The Year Award; presented to the company's top performing store yearly
• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.