Marisa Kreiss
Los Angeles,
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Pasadena Music Academy
Pasadena, CA
08.2023 - Current
- Ensure customer satisfaction by promptly addressing concerns and providing accurate information
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business
- Collaborate with team members to develop best practices for consistent customer service delivery
- Schedule lessons and manage complex calendar using CRM software "Opus" for over 80 music instructors across 3 schools
- Maintain accurate and up-to-date records in the school's database
- Develop strong knowledge to provide informed recommendations based on individual student needs
Guest Relations Curator
Hotel Bel-Air
Los Angeles, CA
08.2022 - 08.2023
- Conduct thorough research into guest’s background, preferences, and reason for stay
- Brainstorm and create customized bespoke gifts and/or experiences to present to valued hotel guests and further enhance the guest experience
- Source items to incorporate into bespoke amenities and assemble sourced items into a presentable amenity in guestroom
- Outline and spearhead the execution of such bespoke amenities and experiences by communicating with respective hotel departments, such as concierge, creating a timeline for execution, and extending additional aid where needed
- Log amenities based on guest's preferences and enter data into Nexus, Dorchester Collection's CRM software
- Interface with HNW/UHNW clientele while maintaining ultimate care and discretion
Marketing and Sales Specialist
TROVE LA
Los Angeles, CA
02.2019 - 08.2022
- Priced over 175 items luxury items/day including high-end handbags, jewelry, shoes, and housewares using Traxia, a web based POS and management consignment software
- Curated outfits for all mannequins and personally shopped and styled select customers
- Planned and oversaw various events by curating musical playlists, communicating with vendors, creating decor, and designing invitations while staying within time and budgetary constraints
- Managed social media, supervised photoshoots, interacted with followers, and developed campaigns
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Fielded phone calls, answered emails, interfaced with consignors and customers while maintaining composure and solving challenges by offering relevant advice and services
Administrative Assistant
Kreiss Home Furnishings
Los Angeles, CA
07.2015 - 02.2019
- Answered multi-line phone system, routed phone calls, delivered messages to staff and greeted visitors searching for luxury furniture
- Strategically managed complex calendars, organized meetings, appointments, and travel arrangements, while proactively identifying and adjusting conflicting events
- Executed record filing system to improve document organization and management
- Provided ongoing administrative support to senior
executives, driving organizational success through the
management of daily operations and special projects - Coordinated creation and deployment of videos, social
media posts and other marketing collateral - Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals
Education
Creative Writing
The New School University
New York City, NYHigh School Diploma -
The Grauer School
Los Angeles, CA2006
Skills
- Exceptionally organized
- Proficient in Mac OSX, Microsoft Office, and Google Apps
- Extensive knowledge of pertinent service suppliers and vendors
- Calm and professional under pressure
- Adaptable
- Strong problem solving capabilities
Timeline
Customer Service Representative
Pasadena Music Academy
08.2023 - Current
Guest Relations Curator
Hotel Bel-Air
08.2022 - 08.2023
Marketing and Sales Specialist
TROVE LA
02.2019 - 08.2022
Administrative Assistant
Kreiss Home Furnishings
07.2015 - 02.2019
Creative Writing
The New School University
High School Diploma -
The Grauer School