Overview
Work History
Education
Skills
Timeline
Generic

Marisa Kreiss

Los Angeles,

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Pasadena Music Academy
08.2023 - Current
  • Ensure customer satisfaction by promptly addressing concerns and providing accurate information
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business
  • Collaborate with team members to develop best practices for consistent customer service delivery
  • Schedule lessons and manage complex calendar using CRM software "Opus" for over 80 music instructors across 3 schools
  • Maintain accurate and up-to-date records in the school's database
  • Develop strong knowledge to provide informed recommendations based on individual student needs

Guest Relations Curator

Hotel Bel-Air
08.2022 - 08.2023
  • Conduct thorough research into guest’s background, preferences, and reason for stay
  • Brainstorm and create customized bespoke gifts and/or experiences to present to valued hotel guests and further enhance the guest experience
  • Source items to incorporate into bespoke amenities and assemble sourced items into a presentable amenity in guestroom
  • Outline and spearhead the execution of such bespoke amenities and experiences by communicating with respective hotel departments, such as concierge, creating a timeline for execution, and extending additional aid where needed
  • Log amenities based on guest's preferences and enter data into Nexus, Dorchester Collection's CRM software
  • Interface with HNW/UHNW clientele while maintaining ultimate care and discretion

Marketing and Sales Specialist

TROVE LA
02.2019 - 08.2022
  • Priced over 175 items luxury items/day including high-end handbags, jewelry, shoes, and housewares using Traxia, a web based POS and management consignment software
  • Curated outfits for all mannequins and personally shopped and styled select customers
  • Planned and oversaw various events by curating musical playlists, communicating with vendors, creating decor, and designing invitations while staying within time and budgetary constraints
  • Managed social media, supervised photoshoots, interacted with followers, and developed campaigns
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Fielded phone calls, answered emails, interfaced with consignors and customers while maintaining composure and solving challenges by offering relevant advice and services

Administrative Assistant

Kreiss Home Furnishings
07.2015 - 02.2019
  • Answered multi-line phone system, routed phone calls, delivered messages to staff and greeted visitors searching for luxury furniture
  • Strategically managed complex calendars, organized meetings, appointments, and travel arrangements, while proactively identifying and adjusting conflicting events
  • Executed record filing system to improve document organization and management
  • Provided ongoing administrative support to senior
    executives, driving organizational success through the
    management of daily operations and special projects
  • Coordinated creation and deployment of videos, social
    media posts and other marketing collateral
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals

Education

Creative Writing

The New School University
New York City, NY

High School Diploma -

The Grauer School
Los Angeles, CA
2006

Skills

  • Exceptionally organized
  • Proficient in Mac OSX, Microsoft Office, and Google Apps
  • Extensive knowledge of pertinent service suppliers and vendors
  • Calm and professional under pressure
  • Adaptable
  • Strong problem solving capabilities

Timeline

Customer Service Representative

Pasadena Music Academy
08.2023 - Current

Guest Relations Curator

Hotel Bel-Air
08.2022 - 08.2023

Marketing and Sales Specialist

TROVE LA
02.2019 - 08.2022

Administrative Assistant

Kreiss Home Furnishings
07.2015 - 02.2019

Creative Writing

The New School University

High School Diploma -

The Grauer School
Marisa Kreiss