Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marisa Fabien

Ottawa

Summary

Developed comprehensive skill set in fast-paced entrepreneurial environment, now seeking to transition into new field. Demonstrates expertise in strategic planning and financial management, with strong capabilities in client relationship building and project coordination. Aims to leverage these transferable skills to drive success in new professional setting.

Overview

16
16
years of professional experience

Work History

Owner

Headline News
01.2011 - 03.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Operations Manager

Best Buy Canada
02.2009 - 05.2011
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Operations Supervisor

Best Buy Canada
04.2004 - 02.2009
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Education

High School Diploma -

St.Pius Catholic High School
Ottawa
06-2004

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management
  • Strategic planning
  • Staff management
  • Team oversight
  • Customer service
  • Teamwork and collaboration

Languages

English
Native or Bilingual

Timeline

Owner

Headline News
01.2011 - 03.2020

Operations Manager

Best Buy Canada
02.2009 - 05.2011

Operations Supervisor

Best Buy Canada
04.2004 - 02.2009

High School Diploma -

St.Pius Catholic High School

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Marisa Fabien