Marisa Della Rocca
Pincourt,QC
Summary
Self-motivated and results-driven professional with 15+ years of account management experience in distribution.
Proactive team player with excellent communication skills, adept at thriving in fast-paced environments.
Proven ability to coordinate multiple projects simultaneously, delivering timely and cost-effective solutions.
Quick learner committed to achieving organizational goals and fostering positive employee and client relationships.
Overview
25
25
years of professional experience
Work History
Operations/General Manager
MyFamily Canada
04.2021 - Current
- Customer Onboarding Facilitate a smooth onboarding process for new customers, ensuring the understanding of systems and services.
- Order Management Oversee daily orders to ensure timely processing and delivery.
Maintain communication with customers regarding their order status.
- Customer Maintenance Act as a point of contact for ongoing customer inquiries and support.
Monitor customer satisfaction and address any issues proactively.
- Key Account Management Build and maintain strong relationships with key accounts.
Regularly review account performance and identify opportunities for growth.
- Sales Coordination Collaborate with the sales team to support strategic initiatives and customer outreach.
Analyze sales data to inform inventory and ordering decisions.
- Trade Show Planning Plan, coordinate, and attend trade shows in Canada and the United States.
Develop promotional materials and engage with potential customers during events.
- Inventory Management Maintain optimal stock levels by monitoring inventory turnover and demand.
Place orders with our European supplier to ensure timely replenishment of stock.
- Staff Management Supervise staff to ensure efficient operations and high levels of performance.
Provide training and support to team members as needed.
Purchasing/Operations Coordinator
Dek Canada
04.2014 - 04.2021
- Responsible for helping grow garage door sales to above 1.5 million CAD and the organization of three distributions centers across Canada by managing pricing and delivery of the component parts.
- Working with suppliers in Canada, the U.S. and vendors across Canada to coordinate deliveries, negotiate pricing and build relationships.
- On a day to day basis, tackled quoting, purchasing, receiving, inventory control and order entry, all while being recognized for excellence in customer support.
Account Manager/ Customer Service
JCorp Inc.
08.2005 - 05.2009
- Providing a high level of customer service by building strong relationships with small to large accounts (Aubainerie, Winners, Giant Tiger) as well as selling stock goods across Canada.
- Management of EDI accounts such as Walmart, Sears and multiple franchises. Working as a team to increase sales within a territory or major account.
- Order entry and tracking orders from date of purchase to date of delivery. Ensured proper distribution and more efficient flow in the shipping department
Account Manager/ Customer Service Representative
Warnaco of Canada- Speedo and Designer Swimwear
02.2000 - 08.2005
- Providing a rapid/courteous/efficient customer service and solving concerns and complaints through call center.
- Organize and track shipments across Canada.
- Management of independent stores as well as franchises ( Sports Expert, Jean Coutu and Excellent Sport).
- EDI accounts such as The Bay, Sears and Canadian Tire. Increased sales and lowered inventory levels.
Education
Bachelor of Arts - Applied Human Sciences
Concordia University
Montreal, QCRegistered Massage/Lymphatic Therapist -
Institut of Natural Medicine
Montreal, QCSkills
Operations
Management
Trade Shows
Inventory
Shipping/Receiving
Human Resources
AR/AP
Word
Excel
OdooSH
Quickbooks
TradeGecko
Hubspot
Sharepoint
Amazon
Stripe
EDI/SPS Commerce
Mondaycom
Traverse
Comet
SAP
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Operations/General Manager
MyFamily Canada
04.2021 - Current
Purchasing/Operations Coordinator
Dek Canada
04.2014 - 04.2021
Account Manager/ Customer Service
JCorp Inc.
08.2005 - 05.2009
Account Manager/ Customer Service Representative
Warnaco of Canada- Speedo and Designer Swimwear
02.2000 - 08.2005
Bachelor of Arts - Applied Human Sciences
Concordia University
Registered Massage/Lymphatic Therapist -
Institut of Natural Medicine
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