Marisa Conrod
Enfield,NS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Night Auditor
Quality Inn Hotel
10.2023 - Current
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Looked over pending check-ins and payment processes to complete closing procedures.
Delivery Courier
Self Employed Services
08.2021 - 07.2023
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Managed delivery route for optimal use of time and fuel.
- Processed payments and handled cash transactions to secure proper compensation.
Customer Service Representative
Admiral Insurance Company
11.2018 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Education
Office Administration -
Nova Scotia Community College
01.2012
Skills
- Greeted visitors, determine nature of business, and directed visitors to appropriate person
- Professional and friendly telephone manners
- Mature and responsible with confidential and sensitive information
- Quick learner
- Patiently trained new staff on how to correctly use software
- Maintain high standards of excellence
- Strong customer service skills
- Very well organized and strong time management skills
- Accurate and detailed and works well under pressure
- Punctual and reliable
- Work well with others as well as independently
- Clerical Duties
- Night Audit Reports
- Front Desk Operations
- Balancing Transactions
- Guest Services
- Problem-Solving
- Customer Service
Timeline
Night Auditor
Quality Inn Hotel
10.2023 - Current
Delivery Courier
Self Employed Services
08.2021 - 07.2023
Customer Service Representative
Admiral Insurance Company
11.2018 - 01.2021
Office Administration -
Nova Scotia Community College
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