Marisa Castillo
Los Angeles,CA
Summary
Professional with extensive experience at Vons, excelling in customer service and team leadership. Customer's satisfaction through effective staff management and training. Adept at fostering collaboration and maintaining a positive work environment while achieving operational goals. A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
18
18
years of professional experience
Work History
Home Shopper Department Manager
Vons
08.2013 - Current
- Maintained optimal stock levels, reducing shrinkage and obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Home Shopper
Vons
10.2007 - 08.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Swing Manager
McDonald's
01.2007 - 10.2007
- Developed and implemented strategic plans, streamlining operations and increasing overall team efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Strengthened employee retention rates by providing support, guidance, mentoring opportunities for development within fast-paced environments.
- Improved efficiency of drive-thru operations by monitoring traffic flow and adjusting staffing as needed.
Education
Associate Degree In Accounting -
Glendale Community College
Glendale, CA06.2016
Eagle Rock High School
Los Angeles, CA01.1999
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Retail management
- Scheduling
- Computer skills
Timeline
Home Shopper Department Manager
Vons
08.2013 - Current
Home Shopper
Vons
10.2007 - 08.2012
Swing Manager
McDonald's
01.2007 - 10.2007
Associate Degree In Accounting -
Glendale Community College
Eagle Rock High School
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