Summary
Overview
Work History
Education
Skills
Timeline
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Marisa R. Atilano

Mountain View

Summary

Personable and results-driven customer service professional with extensive management experience. I’m known for exceptional organizational and planning skills, adaptability, and a passion for tackling new challenges. Committed to exceeding expectations and fostering team success through leadership, collaboration, and a customer-first mindset.

Overview

12
12
years of professional experience

Work History

Service Estimator/Purchaser

All Temperature Service
06.2024 - Current
  • Manage quote queue produced by field technicians. Create and send quotes for HVAC, Controls and Plumbing Service departments to clients. In addition, assist the special projects team with composing proposals on jobs over $50,000.
  • Convert client approvals into new work orders, create new purchase orders, evaluate pricing and availability of parts needed, and place orders. Coordinate service schedule with dispatch, organizing and maintaining service repairs.
  • Follow-up on previously sent proposals to client prior to preventative maintenance each quarter.
  • Identify operational efforts to grow our department through new opportunities or improved operations.

Human Resources Compliance Manager/Payroll Specialist

American Residential Services
09.2019 - 06.2024
  • Planned and conducted new employee orientation to inform and foster a positive attitude toward company objectives. Managed staffing process including the administration of pre-employment testing, as well as conducting interviews.
  • Responsible for creating a fun and interactive work environment for all employees.
  • Communicated and implemented policies of the company to comply with regulatory guidelines. Provided employees and new hires with company policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.
  • Worked closely with division Human Resource managers on succession planning issues to identify internal strengths for filling key openings in the service center. Provided feedback regarding employees’ potential for promotion based on personal interaction, performance reviews and conversations with employees at all levels.
  • Managed all employee timesheets, punches, PTO/Sick requests. Manage daily overtime for all employees and departments to meet appropriate goals.
  • Processed all new and re-hires terminations and general maintenance paperwork, file relevant paperwork and maintain personnel files.
  • Resolved payroll and accounting issues by researching problems to find solutions. Acted as an intermediary between field payroll contacts and ARS payroll.
  • Maintained electronic file folders of all payroll check registers, sales commissions, and non-exempt salaried timesheets.

Operations Manager

24 Hour Fitness
09.2016 - 09.2019
  • Responsible for managing, scheduling and training all Team Members including but not limited to Service Representatives, Kid’s Club and Group X.
  • Implemented new operational procedures, ensuring all systems are accurately followed within club parameters while handling all safety concerns with our facility technicians.
  • Responsible for setting, measuring and hitting our monthly retail revenue goals. Created new in-club marketing ideas within our club.
  • Managed monthly labor budgets, oversee and order store inventory and make daily bank deposits.
  • Daily engagement with club members, ensuring a warm and friendly experience during their visit. Resolved member concerns and any complaints in a professional manner.

General Manager/In-Market Training Manager

MOD Pizza
07.2013 - 09.2016
  • Managed daily operations of a high-performing restaurant, including front and back-of-house oversight. Handled weekly inventory ordering by establishing product par levels based on sales trends. Prepared staff schedules, processed daily bank deposits, and ensured smooth and efficient overall restaurant operations.
  • Led in-market training for all internal/external management hires, including Assistant General Managers, General Managers, and District Managers. Oversaw the full employee lifecycle for approximately 20 team members, including hiring, training, and terminations, with a consistent focus on fostering a customer-centric culture.
  • Traveled extensively across the U.S. to support the successful opening of 16 new restaurant locations. Recruited and trained over 200 team members in all front-of-house roles, emphasizing adherence to company standards and delivering exceptional customer service.

Education

Associates Degree -

West Valley Community College
Saratoga, CA
06-2014

Skills

  • Problem solving
  • Strategic planning
  • Customer service
  • Team collaboration
  • Communication skills
  • Multitasking capacity

Timeline

Service Estimator/Purchaser

All Temperature Service
06.2024 - Current

Human Resources Compliance Manager/Payroll Specialist

American Residential Services
09.2019 - 06.2024

Operations Manager

24 Hour Fitness
09.2016 - 09.2019

General Manager/In-Market Training Manager

MOD Pizza
07.2013 - 09.2016

Associates Degree -

West Valley Community College

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Marisa R. Atilano