Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maris Chik

Calgary,AB

Summary

Over 19 years hospitality experience in with at least 5 years in supervisory level. Responsible for customer service handling customer’s inquiries and solving their problems.

Strong sense of responsibility, well-organized, good in customer service, interpersonal skills and time management.

Cheerful, detail minded, independent, self-motivated and a good team player.

Overview

20
20
years of professional experience

Work History

Assistant Coordinator

Tourland Travel Ltd.
05.2023 - Current
  • Assists customers with making travel plan. From helping customers settle on a destination to presenting them with travel and hotel options.
  • Offering face to face and telephone advice to customers.
  • Offering excellent customers service, dealing with complaints in a calm and diplomatic manner.
  • Making travel and accommodation reservations.

Flight Purser, Flight Attendant

Cathy Pacific Airways
01.2008 - 01.2021
  • Supervise the flight attendants and coordinate duties, Evaluating the performance of all assigned staff, conduct feedback and mentoring of fellow team members to build future leaders, mediate conflicts between crew members
  • Attended First, Business and Economy Class customers as well as high profile guests on board, responsible for their health, safety and well being; Manage problems and deliver service recovery, assist with emergency situations in flight
  • Providing quality assurance reports to ensure the best levels of service and safety are maintained; responsible for legal documentation to appropriate authorities for international flights; Overall in change of the complete Flight Operations from
  • Ground Service to In-flight Service to Post Flight Service
  • Provided the excellent in-flight experience to all passengers to have a valuable and unforgettable journey
  • Facilitated open communication with crew members and cabin crew
  • Coordinated catering and supervise food preparation and presentation
  • Always maintained prefect cabin appearance.

Guest Relations Officer

Regal Hong Kong Hotel
01.2007 - 01.2008
  • VIP and club floor guest room arrangement Made courtesy call and collect guest comment Provided express check-in and check-out at club floor Assisted the Manager for daily operations Handled guest problem
  • Maris Chik’s Resume (Confidential)

Reservations Sales Agent

InterContinental Grand Stanford Hong Kong Hotel
01.2006 - 01.2007
  • Handled reservations request Provided instant information on hotel products Order taking

Senior Front Office Agent

Cosmopolitan Hotel
01.2005 - 01.2006
  • As a Duty-in-charge while supervisor’s absence Coordinated with group leaders Pre-arrival room and room status control Handled guest complaints

Frontline Office Agent

Best Western Rosedale On The Park
01.2004 - 01.2005
  • Conducted check-In and check-Out Handled guest enquiries Concierge service Business center duties

Education

Certificate in Front Office Operations -

Hospitality Industry Training & Development Centre – VTC
Hong Kong
2004

Toeic Bright, Test -

The British Council HKAL English
Hong Kong
2003

TES Safeguarding – Child Protection for International Schools Year 2013 CIBTAC (ITEC)- Facial Electrical Treatments -

Islamic Kasim Tuet Memorial College
Hong Kong
2003

The -

Associated Board of The Royal Schools of Music
Hong Kong
2002

Skills

  • Language: Fluent in English, Cantonese, Mandarin
  • Hong Kong Red Cross – First Aid and CPR (AED) Certificate (valid until 23 Dec 24)
  • ProServe Liquor Certification
  • Google Docs, Sheets, Slides & Forms public
  • MS Word, Excel, PowerPoint
  • HIS IBM AS400, Fidelio, Opera, Nec Console
  • CIBTAC (ITEC) – Facial Electrical Treatments

Timeline

Assistant Coordinator

Tourland Travel Ltd.
05.2023 - Current

Flight Purser, Flight Attendant

Cathy Pacific Airways
01.2008 - 01.2021

Guest Relations Officer

Regal Hong Kong Hotel
01.2007 - 01.2008

Reservations Sales Agent

InterContinental Grand Stanford Hong Kong Hotel
01.2006 - 01.2007

Senior Front Office Agent

Cosmopolitan Hotel
01.2005 - 01.2006

Frontline Office Agent

Best Western Rosedale On The Park
01.2004 - 01.2005

Certificate in Front Office Operations -

Hospitality Industry Training & Development Centre – VTC

Toeic Bright, Test -

The British Council HKAL English

TES Safeguarding – Child Protection for International Schools Year 2013 CIBTAC (ITEC)- Facial Electrical Treatments -

Islamic Kasim Tuet Memorial College

The -

Associated Board of The Royal Schools of Music

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