MARIROSE GUADALUPE
North Hollywood
Summary
Dynamic Billing Representative with a proven track record at Life Alert Emergency Response, excelling in client support management and data analysis. Enhanced customer satisfaction by resolving billing discrepancies and streamlining processes. Strong communication skills and time efficiency contributed to improved operational effectiveness and timely reporting.
Overview
6
6
years of professional experience
Work History
Billing Representative
Life Alert Emergency Response
Encino
04.2025 - Current
- Resolved billing inquiries and discrepancies promptly, enhancing customer satisfaction.
- Followed up with customers on past due balances via phone or email communication.
- Maintained detailed records of billing information in the company's database.
- Collaborated with team members to improve billing processes and efficiency.
- Prepared monthly reports on bank disputes for management review.
- Scanned and filed customer documents and contracts.
Retail Associate
TJX Marshalls
Studio City
02.2023 - 03.2024
- Assisted customers with product selection and provided friendly service.
- Organized merchandise on sales floor to enhance visual appeal.
- Participated in inventory management and conducted stock counts regularly.
- Collaborated with team members to restock inventory as needed.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Performed price checks on items requested by customers.
- Helped customers by answering questions and locating merchandise.
STORE CONSULTANT
FedEx Office
Monrovia
07.2019 - 12.2021
- Operated cash register, photocopiers, fax machines, and photo digital station efficiently.
- Provided exceptional customer service in retail, printing, and shipping areas.
- Organized retail products to enhance accessibility and presentation.
- Coordinated cleanliness throughout store to ensure a welcoming environment.
- Supervised front counter operations, addressing customer inquiries regarding products.
Education
Bachelor of Science - Tourism
LYCEUM oF THE PHILIPPINES UNIVERSITY
Philippines, Manila, Philippines04.2002
Skills
- Decision analysis
- Client support management
- Communication skills
- Data analysis
- Time efficiency
- Data validation
References
References available upon request.
Timeline
Billing Representative
Life Alert Emergency Response
04.2025 - Current
Retail Associate
TJX Marshalls
02.2023 - 03.2024
STORE CONSULTANT
FedEx Office
07.2019 - 12.2021
Bachelor of Science - Tourism
LYCEUM oF THE PHILIPPINES UNIVERSITY