Marion Ngombe

-Drafted the Club's budget for all events

-Submitted financial forms to Student Association

-Sourced for funds on behalf of the club

• Managed multiple tasks simultaneously without compromising quality or accuracy of work performed.
• Collaborated with other departments to resolve complex issues, resulting in improved member experiences.
• Consistently met or exceeded individual performance goals while contributing to overall team success.
• Participated in regular team meetings to discuss performance metrics, address any concerns, and develop strategies for improvement.
• Applied problem-solving skills when faced with unexpected challenges, demonstrating versatility within the role.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.