Marion Hamilton
Bakersfield
Summary
Dedicated and compassionate professional with a Bachelor's degree in Health Science, and over 6 years of experience in customer relations, outpatient healthcare, and IT support. Skilled at building strong relationships, coordinating services, and providing person-centered support. Passionate about helping individuals and families access the resources they need to live fulfilling lives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Relations Representative
Williams Sonoma Inc
San Francisco
04.2020 - 09.2024
- Delivered exceptional service to a diverse client base through phone and online communication.
- Resolved complex customer concerns with patience and professionalism.
- Maintained accurate documentation while meeting service, metric, and performance goals.
- Worked cross-functionally with logistics and IT teams to ensure smooth service delivery.
Sonographer Intern
Clinica La Victoria
Bakersfield
01.2022 - 07.2024
- Supported healthcare professionals with patient preparation and care coordination.
- Helped patients feel comfortable and informed during clinical procedures.
- Assisted with maintaining electronic health records and scheduling patient services.
- Documented patient history and prepared reports for physician review.
IT Technical Support Representative
Conduent Business Solutions
Bakersfield
04.2017 - 10.2019
- Provided technical support for software and hardware issues across multiple platforms.
- Troubleshot hardware and software issues while maintaining excellent customer communication.
- Logged and tracked issues to ensure timely resolution and client satisfaction.
Education
Bachelor of Science - Healthcare
CBD College
Los Angeles, CA04-2025
Associate of Applied Science - Songraphy
High Desert Medical College
Bakersfield, CA04-2023
Skills
- Healthcare Support
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Electronic Case Management Systems/EMR
- Record Keeping & Data Entry Accuracy
- Service Coordination
- Client Advocacy
- Strong Communication
- Time management & Prioritization
- Cultural Sensitivity
- Case Documentation
Certification
- HIPAA COMPLIANCE
- CPR & First Aid Certified
Additional Information
- Proficient in Microsoft Word, Excel, PowerPoint, and EMR systems
Timeline
Sonographer Intern
Clinica La Victoria
01.2022 - 07.2024
Customer Relations Representative
Williams Sonoma Inc
04.2020 - 09.2024
IT Technical Support Representative
Conduent Business Solutions
04.2017 - 10.2019
Bachelor of Science - Healthcare
CBD College
Associate of Applied Science - Songraphy
High Desert Medical College