MARIO MAC NDORICIMPA

• Developed strategic partnerships to expand market presence and increase customer engagement, driving revenue growth, and brand visibility.
• Conducted comprehensive market research to identify industry trends and new business opportunities, informing targeted sales strategies.
• Collaborated cross-functionally with product, operations, and sales teams to enhance offerings and improve client satisfaction.
• Presented compelling business proposals to potential clients, effectively communicating value propositions, and securing new contracts.
• Managed and nurtured client relationships to ensure satisfaction, address concerns promptly, and foster long-term partnerships.
• Analyzed competitor strategies to inform business development initiatives, and strengthen company positioning.
• Led contract negotiations with key stakeholders, securing favorable terms and agreements aligned with the company's goals.
• Trained and mentored junior team members on business development best practices and sales processes.
• Generated and qualified leads through pipelining, pre-qualification, and territory analysis, resulting in consistent new client acquisition.
• Maintained up-to-date records of client interactions and the sales pipeline within Jobber CRM, supporting accurate forecasting and reporting.
• Developed and executed strategic sales plans that aligned internal teams, drove collaboration, and achieved sales targets.
• Organized and participated in client site tours, industry events, and networking opportunities to strengthen relationships, and generate leads.
• Provided regular sales performance updates and strategic growth plans to executive leadership.
• Demonstrated strong time and priority management skills, consistently meeting deadlines in a fast-paced sales environment.

Key Qualifications.

• Proven hunter sales experience, with a resilient, entrepreneurial mindset, and a track record of exceeding sales targets.
• Experience in B2B sales within real estate and property sectors.
• Strong relationship builder, focused on delivering tailored solutions, aligned with client goals.
• Expertise in territory management, strategic selling, and sales cycle ownership.
• Excellent communication, negotiation, and problem-solving skills.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook), and CRM software, especially Jobber.

• Optimized daily productivity through effective time management techniques.
• Utilized point-of-sale software to process customer payments accurately and efficiently.
• Implemented strategies for upselling menu items based on customer preferences.
• Utilized portion and cost-control procedures to avoid unwarranted food operating costs.
• Prepared and served coffee and beverages for church gatherings.
• Assisted customers with menu selections and special requests.
• Collaborated with team to create a welcoming café environment.
• Monitored inventory levels and restocked supplies as needed.
• Ensured compliance with health and safety regulations in food service.
• Provided training to new staff on café procedures and customer service standards.
• Prepared food orders, such as sandwiches, salads, and beverages.
• Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
• Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
• Communicated effectively with kitchen staff regarding order accuracy and delivery times.
• Communicated with customers regarding orders, comments, and complaints.
• Provided exceptional customer service while taking orders, serving food and drinks, and handling cash transactions.
• Organized community events to foster engagement and spiritual growth.

• Provided safe and reliable transportation to riders in urban environments.
• Communicated clearly with passengers to enhance their travel experience.
• Managed time effectively to optimize pick-up and drop-off schedules.
• Maintained vehicle cleanliness and functionality for passenger comfort.
• Resolved rider issues promptly to ensure customer satisfaction.
• Navigated efficiently using GPS technology and mapping applications.
• Adhered to all traffic laws and regulations during rideshare operations.
• Monitored ride requests and adjusted routes based on demand fluctuations.
• Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
• Achieved consistently high customer scores due to exceptional service.
• Followed safety rules to keep clean driving record with no accidents or incidents.
• Presented clean and sanitized vehicle to customers for utmost satisfaction.
• Followed company protocols regarding cancellations, refunds, and other requests from customers.
• Notified customers of delays to decrease calls to support.
• Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
• Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.

• Managed client inquiries and provided timely support to enhance satisfaction.
• Coordinated service delivery by collaborating with internal teams for effective solutions.
• Facilitated training sessions for new team members on client management protocols.
• Advised clients on investment strategies and financial planning solutions.
• Conducted comprehensive financial assessments for diverse client portfolios.
• Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
• Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
• Consulted with clients to assess and meet short- and long-term financial goal.
• Responded promptly to customer inquiries regarding their accounts or other services offered by the firm.
• Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
• Assisted clients in understanding loan options and eligibility requirements.
• Evaluated loan applications for accuracy and completeness.
• Guided customers through the loan closing process and documentation.
• Coordinated daily tasks and assigned responsibilities to team members.
• Assisted customers in both English and French to resolve inquiries efficiently.

• Created an environment that enabled open communication between mentor and mentee relationships through active listening techniques.
• Helped mentees become self-reliant through coaching and counseling.
• Facilitated workshops and group sessions to foster peer learning and collaboration.

• Fabricate customized insulation products according to specifications
• Operate machinery and equipment used in insulation manufacturing
• Maintain inventory of insulation materials and supplies
• Process and fulfill customer orders for insulation products
• Ensure quality control of fabricated insulation materials
• Coordinate with contractors and clients to meet their insulation needs.

• Customer services
• Client account specialist
• Marketing & Promoting construction rental equipments
• Outreach
• Team management
• Train new starts
• Sales.

• Sales Representative
• Sales Recruiter
• Lead & manage a team
• Train New starts
• Client account specialist
• Plan meetings
• Plan events
• Brainstorm creative ideas & solutions
• Demonstrating Product to client
• Painting the picture for clients by detailing their cars with the product.

• Pick orders for customer shipments
• Maintain a safe working environment
• General Labor
• Construction Material production
• Serve clients
• Actively maintaining inventory
• Unload trailers
• Insulation material production depending on clients quantity inquiries.

• General labour
• Measure and Layout
• Drywall Cutting and Installation
• Tapping and Finishing
• Repair and Patching
• Maintained a safe working environment.