Mario Alejandro Rangel Wilches
Manager
York,ON
Summary
Adept at operations management and customer engagement, I significantly enhanced service quality and efficiency at Moretti Caffe. My background in team management and inventory control, coupled with a knack for fostering positive environments, has consistently improved workplace productivity and customer satisfaction. Skilled in POS systems and adept at complaint resolution, I excel in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Moretti Caffe
03.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Restaurant Busser
Pizzeria Moretti Toronto
10.2019 - 03.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
- Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.
- Provided respectful and courteous bussing services while operating within active dining rooms.
Warehouse Associate
VITALY DESIGN LTD.
11.2021 - 11.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Maintained clean, orderly work environment free of hazards.
Clerk
Loblaws Inc
05.2021 - 09.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Cashier
PANCHO'S BAKERY INC
04.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Ontario College Advanced Diploma - Music
Centennial College of Applied Arts And Technology
Scarborough ON06-2024
Certificate - Performing Arts
Centennial College of Applied Arts And Technology
Scarborough, None04-2020
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Customer-oriented
- Operations management
- Organization and prioritization
- Complaint resolution
- Food service background
- Staff scheduling
- Adaptable
- Recruitment
- Performance improvement
- Supervisory skills
- Reservation handling
- Catering coordination
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Timeline
Restaurant Manager
Moretti Caffe
03.2022 - Current
Warehouse Associate
VITALY DESIGN LTD.
11.2021 - 11.2021
Clerk
Loblaws Inc
05.2021 - 09.2021
Cashier
PANCHO'S BAKERY INC
04.2021 - 05.2021
Restaurant Busser
Pizzeria Moretti Toronto
10.2019 - 03.2022
Ontario College Advanced Diploma - Music
Centennial College of Applied Arts And Technology
Certificate - Performing Arts
Centennial College of Applied Arts And Technology
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