Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIO XHAFAJ

Toronto,ON

Summary

Skilled and motivated Bartender with three years experience in high-volume, fast-paced environments. Known for exceptional customer service skills, building a positive rapport to satisfy the guests. Able to maintain a clean and organized bar area while ensuring compliance with health and safety regulations. Leveraged strong multitasking abilities and outstanding communication skills to foster team collaboration. Passionate to deliver top-notch service in every interaction.

Overview

3
3
years of professional experience

Work History

Bartender

Bacchanalia
08.2022 - 08.2023
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.

Bartender/Barback

Park Chinois
01.2021 - 08.2022
  • Developed strong working relationships with customers and staff.
  • Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
  • Perform all cleaning duties before, during and after shift including sanitizing bar surfaces.
  • Trained and mentored new team members in proper bar operations.
  • Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
  • Assessed bar inventory and completed requisition sheets to restock supplies.

Education

Diploma - Electrical Engineering

Lambeth College
London, Greater London, United Kingdom
07-2022

Skills

  • Strong multitasking
  • Ability to work in high paced invironment
  • Outstanding customer service and communication skills
  • Cash handling and POS systems experience
  • Excellent multitasking and time management
  • Knowledge of drink trends and customer preferences
  • Strong teamwork and collaboration
  • Bar inventory management and ordering
  • Knowledge of alcohol laws and responsible service practices

Languages

English
Professional Working
Albanian
Native or Bilingual
Greek
Native or Bilingual

Timeline

Bartender

Bacchanalia
08.2022 - 08.2023

Bartender/Barback

Park Chinois
01.2021 - 08.2022

Diploma - Electrical Engineering

Lambeth College

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MARIO XHAFAJ