Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mario Xhafaj

Toronto

Summary

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Electrical Engineer

Sky Electric
02.2024 - Current
  • Contributed significantly to client satisfaction through proactive issue resolution during site visits and prompt response to queries or concerns about project progress or deliverables.
  • Coordinated materials delivery and organization to maintain smooth flow of work.
  • Collaborated closely with architects, civil engineers, and construction managers to achieve seamless integration of electrical systems into the overall project scope.
  • Enhanced team performance through clear communication and collaboration with multidisciplinary teams in complex projects.
  • Completed projects within deadlines and budgets by efficiently managing resources, schedules, and subcontractors.
  • Checked work quality and compliance with design specifications.
  • Increased safety standards by conducting thorough risk assessments and implementing preventive measures for electrical installations.
  • Read and interpreted blueprints, diagrams, and schematics to correctly coordinate work.

Server Manager

Yaya Greek Bistro
05.2024 - 12.2024
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.

Bartender

Bacchanalia
08.2022 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
  • Provided exceptional customer service by quickly addressing any concerns or issues that arose during shifts.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Bartender

Park Chinois
01.2021 - 08.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.

Education

Diploma - Electrical Engineering

Lambeth College
London, Greater London, United Kingdom
06-2022

Skills

  • Critical thinking
  • Electrical engineering standards
  • Electrical design
  • Team leadership
  • Customer service
  • Highly reliable
  • Responsible alcohol service
  • Complex Problem-solving
  • Menu memorization
  • Team training and development
  • Hospitality service expertise
  • Creative mixology

Languages

English
Professional Working
Albanian
Native or Bilingual
Greek
Native or Bilingual

Certification

  • SmartServe Expiry Date: 2030/02/27

Timeline

Server Manager

Yaya Greek Bistro
05.2024 - 12.2024

Electrical Engineer

Sky Electric
02.2024 - Current

Bartender

Bacchanalia
08.2022 - 08.2023

Bartender

Park Chinois
01.2021 - 08.2022

Diploma - Electrical Engineering

Lambeth College

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Mario Xhafaj