Mario Xhafaj
Toronto
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Electrical Engineer
Sky Electric
Toronto, ON
02.2024 - Current
- Contributed significantly to client satisfaction through proactive issue resolution during site visits and prompt response to queries or concerns about project progress or deliverables.
- Coordinated materials delivery and organization to maintain smooth flow of work.
- Collaborated closely with architects, civil engineers, and construction managers to achieve seamless integration of electrical systems into the overall project scope.
- Enhanced team performance through clear communication and collaboration with multidisciplinary teams in complex projects.
- Completed projects within deadlines and budgets by efficiently managing resources, schedules, and subcontractors.
- Checked work quality and compliance with design specifications.
- Increased safety standards by conducting thorough risk assessments and implementing preventive measures for electrical installations.
- Read and interpreted blueprints, diagrams, and schematics to correctly coordinate work.
Server Manager
Yaya Greek Bistro
Toronto, ON
05.2024 - 12.2024
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Bartender
Bacchanalia
London, Greater London, United Kingdom
08.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Provided exceptional customer service by quickly addressing any concerns or issues that arose during shifts.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
Park Chinois
London, Greater London, United Kingdom
01.2021 - 08.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Education
Diploma - Electrical Engineering
Lambeth College
London, Greater London, United Kingdom06-2022
Skills
- Critical thinking
- Electrical engineering standards
- Electrical design
- Team leadership
- Customer service
- Highly reliable
- Responsible alcohol service
- Complex Problem-solving
- Menu memorization
- Team training and development
- Hospitality service expertise
- Creative mixology
Languages
English
Professional Working
Albanian
Native or Bilingual
Greek
Native or Bilingual
Certification
- SmartServe Expiry Date: 2030/02/27
Timeline
Server Manager
Yaya Greek Bistro
05.2024 - 12.2024
Electrical Engineer
Sky Electric
02.2024 - Current
Bartender
Bacchanalia
08.2022 - 08.2023
Bartender
Park Chinois
01.2021 - 08.2022
Diploma - Electrical Engineering
Lambeth College