Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mario-von Beckford

Mississauga,ON

Summary

Dedicated and results-oriented professional with a proven track record in customer service and management. Seeking to leverage my extensive experience and leadership skills to contribute to a dynamic organization's success.

Overview

6
6
years of professional experience

Work History

Sales/ Call center leader

Inkeros
09.2022 - Current
  • Played a pivotal role in successfully coordinating and supervising a team of 6-8 individuals, fostering a collaborative and efficient work environment to achieve team goals.
  • Ensuring quotas are reached as well as supporting management in the hiring of new team members
  • Provide excellent Customer Service to drive company sales by consulting existing customers and prospecting new customers to purchase telecommunication products and services
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Meet personal/team qualitative and quantitative targets (KPI's)


Administrative / Financial lead

Unique Respite Services
02.2022 - Current
  • Duties include book keeping, invoice, scheduling of services/visits, etc
  • Respite support in community , specializing in skill development and integration
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Generated financial and operational reports to assist management with business strategy.

Host

Fit4less
01.2020 - 12.2021
  • Greet and welcome members in a warm and friendly manner , handle complaints effectively and with professionalism
  • Selling memberships, products and services as well as supporting member’s use of extra amenities.
  • Answered and monitored phone calls
  • Booked and confirmed reservations
  • Trained new employees
  • Provided excellent customer service

senior service technician

Mr Lube
03.2018 - 07.2020
  • Performing oil changes , changing sets of tires or numerous other maintenance tasks
  • Making and closing sales
  • greeting customers , providing excellent customer service ,opening and closing work orders and dealing with customer complaints and inquires
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.

Education

High school diploma - General Studies

North park secondary
Brampton, ON
06.2014

Skills

  • Microsoft Office
  • Customer Service
  • Cash Handling
  • Sales Expertise
  • Strong written and oral skills
  • Customer support

Timeline

Sales/ Call center leader

Inkeros
09.2022 - Current

Administrative / Financial lead

Unique Respite Services
02.2022 - Current

Host

Fit4less
01.2020 - 12.2021

senior service technician

Mr Lube
03.2018 - 07.2020

High school diploma - General Studies

North park secondary

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Mario-von Beckford