Mario Valdivia

• Processed warranty claims using manufacturer guidelines, ensuring accurate coding, documentation, and repair authorization.
• Reviewed repair orders and supporting records for compliance with policy, labor operations, and claim requirements.
• Verified parts, service history, and technician notes to validate warranty eligibility and claim accuracy.
• Submitted warranty adjustments and corrections through dealership systems, reducing rework and claim delays.
• Audited warranty files for consistency, completeness, and adherence to Hyundai procedures.
• Researched claim denials and returned submissions, identifying root causes and corrective actions.
• Evaluated warranty data regularly to identify trends, using this information to inform decision-making processes and drive improvements within the organization.
• Increased efficiency of repair work, conducting thorough assessments to identify root causes of issues.
• Conducted regular audits of completed warranty work, ensuring adherence to high-quality standards while identifying opportunities for continuous improvement within the team''s processes.

• Guided onboarding processes, ensuring accurate account setup and seamless transition to digital services.
• Coordinated cross-functional follow-up to resolve escalated service issues and maintain customer satisfaction.
• Managed customer relationships, resolving complex inquiries and sustaining high service quality across banking products.
• Help de-escalate situations with unhappy customers
• Monitored customer portfolios, identifying needs and recommending suitable deposit and lending solutions.
• Trained team members on service workflows, compliance expectations, and customer communication standards.
• Assisted customers in troubleshooting product issues and provided timely technical support.
• Cultivated and maintained strong relationships with customers to ensure a positive customer experience.

• Explained diagnostic results and repair timelines clearly, strengthening customer trust and approval rates.
• Advised customers on recommended maintenance, repairs, and warranty coverage using vehicle inspection findings.
• Coordinated service appointments, repair order updates, and technician communication to maintain workflow efficiency.
• Reviewed completed work for accuracy, ensuring service orders matched customer concerns and technician notes.
• Processed warranty claims and repair documentation according to dealership and manufacturer requirements.
• Trained new service staff on advisor processes, customer communication, and repair order handling.
• Cultivated a welcoming environment that encouraged customers to explore product offerings without feeling pressured into making purchases.

Los Angeles Computer Science Academy

June 2022

GPA 3.36

Wyotech Long Beach

october 2007

occupational Associates Degree in Automotive Technology

GPA: 3.25

Complete comprehensive,bumper-to-bumper automotive repair training covering advanced diagnosis,electrical system,and powertrain overhauls.