Mario Trujillo
San Diego
Summary
Dynamic leader with a proven track record at Delaware North Sports Service, excelling in staff management and customer service. Spearheaded team efforts, enhancing collaboration and efficiency across 12+ locations, managing 50-100 associates. Expert in conflict resolution and strategy execution, significantly improving service quality and brand representation.
Overview
2
2
years of professional experience
Work History
Concessions Supervisor
Aztec Shops
10.2024 - Current
- Streamlined inventory management for accurate stock levels and minimized waste, resulting in cost savings.
- Maintained a high level of professionalism at all times, setting an example for staff members and contributing to a positive work atmosphere.
- Improved customer satisfaction by efficiently managing concession stand operations and addressing customer concerns promptly.
- Boosted teamwork among employees by fostering open communication channels and promoting collaboration on tasks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Concessions Supervisor
Delaware North Sports Service
02.2024 - Current
- Maintained a clean and organized work environment, adhering to health and safety regulations for optimal food handling practices.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective actions to prevent future inconsistencies.
- Facilitated smooth transitions during shift changes, ensuring seamless handoff of responsibilities between team members.
- Boosted teamwork among employees by fostering open communication channels and promoting collaboration on tasks.
- Coordinated concession team, food preparation, and storeroom operations.
- Handled new hire training from opening to closing procedures.
- Dealt with new and rotating Non-Profit organizations on a daily bases.
- Manage an average of 50-100 associates while overseeing 12+ locations and dealt with multiple branded partners.
- Worked closely with branded partners to ensure highest quality of service and best representation of their brands.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Sales Associate
Footlocker
06.2023 - 02.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations..
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
San Diego High School
San Diego, CA06.2023
Skills
- Conflict Resolution
- Leadership and Team Building
- Staff Management
- Staff Training and Development
- Vendor Management
- Customer Service
- Strategy Planning and Execution
- Food Handling
Contact
San Diego, CA 92113
Education
San Diego, CA
Timeline
Concessions Supervisor
Aztec Shops
10.2024 - Current
Concessions Supervisor
Delaware North Sports Service
02.2024 - Current
Sales Associate
Footlocker
06.2023 - 02.2024
High School Diploma -
San Diego High School
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