Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mario Travieso Florez

Thornhill

Summary

Dedicated server with a passion for providing consistent and effective customer service in restaurant settings. Adaptable professional that will bring skills in upselling, will stay current on menu items, and will consistently offer targeted recommendations to meet individual customer needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server/Bartender

Osteria Mattarello
02.2024 - Current
  • Quickly adapted to new serving style.
  • Increased focus on coursing meals while attentively monitoring overall guest experience and satisfaction.
  • Increased knowledge of wines and Italian cuisine.

Naval Reservist

His Majesty's Canadian Ship York
02.2024 - Current

Recently Enrolled.

Server & Bartender

Tapagria Spanish Tapas Restaurant
03.2023 - 02.2024
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Served entrees, deserts, a variety of beverages and offered refills.
  • Operated efficiently in high-volume setting to prepare and serve drinks with good pace and precision.

Travel Agent

Sun Travel Inc. (Family Business)
03.2016 - 02.2022
  • Implemented customer relationship management skills to better track client interactions and preferences, resulting in repeat bookings.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.

Education

High School Diploma -

St. Robert Catholic High School
Thornhill, ON
06.2015

Skills

  • Interpersonal Communication
  • Organization and Time Management
  • Bilingual (Fluent in Spanish)
  • Detail Oriented

Certification

TICO (Travel Industry Council of Ontario) - Travel Agent Certification

Smart Serve Certified

Toronto Institute of Bartending - Certificate of Completion Introduction to Bartending and Mixology


References

Toronto Institute of Bartending: (416) 862-7272

Mattarello Osteria: (905) 767-7997 - Gary Tsang (Owner)

Tapagria Spanish Tapas: (905) 767-7997 - Gary Tsang (Owner)

His Majesty's Canadian Ship York - (416) 635 4400

Timeline

Server/Bartender

Osteria Mattarello
02.2024 - Current

Naval Reservist

His Majesty's Canadian Ship York
02.2024 - Current

Server & Bartender

Tapagria Spanish Tapas Restaurant
03.2023 - 02.2024

Travel Agent

Sun Travel Inc. (Family Business)
03.2016 - 02.2022

High School Diploma -

St. Robert Catholic High School
Mario Travieso Florez