Mario Torres
Fresno
Summary
Results-focused immigration professional with extensive experience in handling diverse immigration cases and ensuring compliance with regulations. Known for strong team collaboration and achieving successful outcomes. Dependable and adaptable, leveraging analytical skills and attention to detail to meet evolving needs. Multiple awards for performance such as time off, monetary and FOD team award in 2021.
Overview
28
28
years of professional experience
Work History
Immigration Services Officer
USCIS
06.1997 - Current
- Mentored new officers, sharing expertise and knowledge to develop their skills in immigration services.
- Contributed to policy development by staying informed on current immigration laws, trends, and issues affecting applicants.
- Provided ongoing support to colleagues throughout the immigration process, addressing any concerns or questions promptly and professionally.
- Shared field office user experience using electronic systems. This information was used for development and training for USCIS staff.
- Performed research through office visits (clinics) providing demonstrations and training of various systems.
- Twice detailed to the USCIS Academy as an instructor. Covering inadmissibility and naturalization law.
- Updated and modified class curriculums at the USCIS Academy to employ more student engagement. Attempted to move away from PowerPoint and lecturing style of instructing.
- Shared research and feedback with HQ. Tried to give real world impacts of USCIS policies.
- Studied proposed initiatives and enhancements. Attended meetings with senior officials giving possible impacts.
Education
Bachelor of Science - Business
Arizona State University
Tempe, AZ08-1991
Skills
- Institutional knowledge of INS programs
- Extensive knowledge of USCIS programs
- First hand knowledge of ELIS development
- Training experience at local and academy level
Military
Served in the United States Air Force from October 1977 to October 1981. Received good conduct medal, USAF outstanding unit award and honorable discharge.
Timeline
Immigration Services Officer
USCIS
06.1997 - Current
Bachelor of Science - Business
Arizona State University
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