Mario Sandino Vega
Montreal,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Lead Swim Instructor
Ocaquatics Swim School
Miami, Florida
10.2019 - 11.2023
- Trained new instructors on teaching methods and strategies; provided feedback on their performance.
- Managed a team of 10 assistant instructors; delegated tasks based on individual strengths and abilities.
- Encouraged students to build confidence in and out of water by making swimming fun.
General Manager
Ocaquatics Swim School
Miami, Florida
05.2022 - 05.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team-building activities that encouraged collaboration among departments.
- Led employee evaluations with constructive feedback to boost performance.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
College Credit Certificate - Business Specialist - Business Manager
Miami Dade College
Miami, Florida12-2021
Bachelor of Arts - Industrial Design
Universidad De Los Andes
Bogota, Colombia04-2003
Skills
- Strong Leadership Abilities
- Customer Service-Oriented
- Staff Training Experience
- Child Development Knowledge
- Staff Development
- Employee
Recruitment/Retention
Strategies - Conflict Resolution
- Microsoft Office
- Google Suite
- Photoshop
Languages
English
Professional
Spanish
Professional
French
Elementary
Timeline
General Manager
Ocaquatics Swim School
05.2022 - 05.2023
Lead Swim Instructor
Ocaquatics Swim School
10.2019 - 11.2023
College Credit Certificate - Business Specialist - Business Manager
Miami Dade College
Bachelor of Arts - Industrial Design
Universidad De Los Andes
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