Mario Roman
Windsor Unified School District
Santa Rosa,CA
1
Language
15
years of professional experience
Detail-oriented Technology Technician with expertise in network troubleshooting, remote support, and application support. Committed to enhancing technology integration and providing efficient help desk management.
Work History
Technology Technician
8 Years 11 Months- Provided technical support to staff and students, resolving issues efficiently.
- Installed and configured hardware and software for educational technology systems.
- Conducted regular maintenance on computer labs and classroom technology equipment.
- Collaborated with educators to integrate technology into lesson plans effectively.
- Ensured compliance with industry best practices and regulations through regular audits on information security measures.
Medical Debt Collector
6 Months- Negotiated payment plans with patients to resolve outstanding debts efficiently.
- Managed collections for medical accounts, ensuring compliance with regulations and company policies.
- Reviewed account statuses and identified delinquent accounts for follow-up actions.
- Maintained accurate records of communications and payments in collection software systems.
Clerk
11 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and resolved discrepancies.
- Assisted customers with product inquiries, enhancing overall shopping experience.
Clerk
1 Year 4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and resolved discrepancies.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Monitored inventory levels, facilitating timely restocking of merchandise.
- Collaborated with team members to ensure smooth store operations during peak hours.
Online Moderator
2 Years 9 Months- Implemented strategies to enhance user engagement and foster positive interactions within the community.
- Evaluated user-generated content for appropriateness and relevance, escalating issues when necessary.
- Evaluated user-generated content for appropriateness and relevance, escalating issues as needed.
- Assisted in conflict resolution between users, maintaining professional demeanor while facilitating constructive dialogue.
Education
High School Diploma
No Degree - Information Technology
Bachelor of Arts - Law
Desktop Technician - Information Technology
Skills
Help desk management
Remote assistance
Application support
Incident management
Network troubleshooting
Endpoint security
Hardware installation
Software installation
Microsoft windows and office
Remote technical support
Microsoft Windows and Office
IT asset management
Technical support
Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Technology Technician
Windsor Unified School District
09.2017 - CurrentRead More
Medical Debt Collector
USCB America
02.2017 - 08.2017Read More
Clerk
CVS Pharmacy
06.2016 - 05.2017Read More
Clerk
Dollar Tree Stores
01.2015 - 05.2016Read More
Online Moderator
Concentrix, A SYNNEX Corporation
09.2011 - 06.2014Read More
Colegio Bilingue Internacional
High School Diploma
Read More
Universidad Latina
No Degree from Information Technology
Read More
Universidad De La Salle
Bachelor of Arts from Law
Read More
Santa Rosa Community College
Desktop Technician from Information Technology
Read More