Mario Robinson
San Francisco
Summary
Dynamic professional with extensive experience in customer service and front office management at TNDC. Proven ability to enhance guest experiences through effective scheduling and problem-solving. Recognized for maintaining high standards of organization and communication, ensuring seamless operations and fostering strong team collaboration. Committed to delivering exceptional service and operational efficiency.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Security professional prepared to bring high standards and reliable service to team. Proven track record in maintaining secure environments and responding efficiently to potential threats. Known for team collaboration and flexibility in adapting to changing needs. Expert in access control and incident reporting.
Professional, experienced mover with strong track record in logistics and physical labor. Skilled in safe handling, efficient packing, and secure transportation of various items. Known for effective teamwork and adaptability to changing demands, ensuring smooth operations and timely results. Reliable and focused on achieving high standards in every task.
Reliable construction professional with hands-on experience in various building projects. Skilled in operating machinery, handling tools, and following blueprints to ensure quality work. Strong focus on team collaboration, adapting to changing needs, and achieving project goals. Known for dependability, strong work ethic, and commitment to safety standards.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
TNDC
San Francisco, CA
05.2025 - 12.2025
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate appointment schedules, coordinating with staff and clients effectively.
- Handled multi-line phone systems, directing calls to appropriate departments promptly.
- Assisted in maintaining a clean and welcoming reception area for visitors.
- Processed incoming and outgoing mail, ensuring timely delivery of communications.
- Collaborated with team members to enhance operational workflows and guest experiences.
- Utilized scheduling software to optimize booking procedures and minimize conflicts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained confidentiality of sensitive data to protect customer and business information.
Professional Painter
Bob's Professional Painting
San Francisco, CA
09.2024 - 01.2025
- Prepared surfaces by cleaning, sanding, and priming for optimal paint adherence
- Applied various paint types using brushes, rollers, and sprayers to achieve desired finishes
- Ensured compliance with safety protocols while handling hazardous materials and tools
- Collaborated with team members to complete projects within timeframes and quality standards
- Assisted in selecting color schemes based on client specifications and design trends
- Maintained inventory of painting supplies and tools to ensure efficient workflow
- Trained new staff on safe equipment usage and painting techniques to promote team efficiency
- Reviewed completed work for quality assurance, making adjustments as needed for consistency
- Collaborated with clients to select optimal color schemes and finishes, resulting in visually appealing spaces.
- Upheld company reputation for excellence through diligent adherence to established quality standards throughout each painting project.
- Continuously expanded knowledge of industry trends, techniques, and materials through regular professional development opportunities.
- Ensured proper maintenance of tools and equipment, prolonging their lifespan and reducing replacement costs over time.
- Delivered exceptional end results while minimizing disruption to occupants during large-scale residential repaints.
- Maintained a clean and safe work environment by adhering to industry best practices and safety guidelines.
- Contributed to successful project completion by effectively coordinating with other trade professionals on site when necessary.
- Achieved cost savings for clients by recommending high-quality yet affordable materials based on their specific needs and preferences.
Uber Driver
Uber
09.2023 - 11.2024
- Navigated urban environments efficiently to ensure timely passenger pickups and drop-offs.
- Provided exceptional customer service, addressing passenger inquiries and concerns professionally.
- Maintained vehicle cleanliness and performance through regular inspections and maintenance checks.
- Utilized GPS technology to optimize routes, reducing travel time and enhancing overall efficiency.
- Adapted quickly to changing traffic patterns and passenger demands, ensuring a smooth ride experience.
- Managed multiple ride requests simultaneously while maintaining high levels of service quality.
- Stayed informed on local regulations and safety standards to ensure compliance during rideshare operations.
- Assisted in training new drivers, sharing best practices for navigation and customer engagement techniques.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
Unarmed Security Officer
Allied Universal Security Services
Oakland, CA
08.2023 - 10.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards and prevent incidents.
- Responded swiftly to alarms and emergencies, coordinating with local authorities as needed.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Assisted in training new security personnel on protocols and emergency procedures.
- Implemented access control measures to restrict unauthorized entry into sensitive areas.
- Collaborated with team members to enhance overall safety protocols and procedures.
- Provided excellent customer service while maintaining a secure environment for guests and staff.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
Rideshare Driver
Lyft
San Francisco, CA
04.2023 - 09.2023
- Navigated routes efficiently using GPS and navigation tools.
- Provided excellent customer service to ensure rider satisfaction.
- Maintained vehicle cleanliness and safety standards consistently.
- Adapted quickly to changing traffic conditions and passenger needs.
- Communicated effectively with passengers regarding ride details and policies.
- Monitored vehicle performance and reported maintenance issues promptly.
- Collected feedback from riders to enhance overall service quality.
Service Navigator
Urban Alchemy
San Francisco, CA
01.2023 - 06.2023
- Facilitated workshops focusing on career development and personal growth strategies
- Evaluated client progress, providing feedback and adjusting action plans as necessary
- Mentored new navigators, sharing best practices for effective client engagement
- Analyzed service delivery methods, identifying opportunities for process improvement
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Promoted safe navigation in restricted visibility situations through proficient use of radar functions like target tracking and range scaling.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
Service Navigator
Code Tenderloin
08.2022 - 12.2022
- Assisted clients in navigating resources to enhance job readiness and stability
- Implemented structured support processes for individuals facing barriers to employment
- Collaborated with team members to develop tailored plans addressing client needs
- Conducted outreach initiatives to connect underserved populations with available services
Truck Loader
UPS
San Francisco, CA
09.2022 - 11.2022
- Loaded and unloaded packages efficiently to maintain workflow in a fast-paced environment.
- Operated forklifts and pallet jacks to transport materials safely within warehouse.
- Adhered to safety protocols while managing hazardous materials during loading processes.
- Assisted team members in organizing freight for optimal routing and distribution.
Sales Associate
American Eagle Outfitters, Inc
San Francisco, CA
04.2018 - 06.2018
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote brand image and maximize sales potential.
- Processed transactions accurately and efficiently, ensuring smooth checkout operations.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
Warehouse Worker
Temp Agency
San Francisco, CA
03.2016 - 07.2016
- Operated material handling equipment to transport goods efficiently within warehouse environment.
- Assisted in inventory management, ensuring accurate tracking of stock levels and locations.
- Maintained cleanliness and organization of work area to enhance safety and productivity.
- Collaborated with team members to fulfill orders accurately and on time.
Tile Setter Helper
Superior Tile And Marble
San Francisco, CA
07.2015 - 12.2015
Professional Mover
Elite Deliveries
Richmond, CA
04.2015 - 06.2015
- Operated moving equipment safely to ensure efficient loading and unloading of items.
- Collaborated with team members to optimize packing strategies for fragile and bulky items.
- Assisted clients with furniture assembly and disassembly during relocation processes.
- Maintained accurate inventory records of items transported to enhance accountability.
Education
GED -
Winnsboro High School
Winnsboro, LA2009
Skills
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Data entry
Problem-solving skills
Team collaboration
Scheduling
Appointment scheduling
Verbal and written communication
Administrative skills
Scheduling appointments
Office organization
Oral and writing communication
File organization
Hospitality services
Front office management
Filing
Sensitive information handling
Administrative support
Work prioritization
Issue handling
Teamwork
Teamwork and collaboration
Problem-solving
Dependable and trustworthy
Dependable and reliable
Safe driving practices
Efficiency and time management
Safety-focused
Effective communication skills
Problem-solving abilities
Multitasking
Punctuality
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Strong working relationships
Organizational skills
GPS and route planning
Timeline
Front Desk Receptionist
TNDC
05.2025 - 12.2025
Professional Painter
Bob's Professional Painting
09.2024 - 01.2025
Uber Driver
Uber
09.2023 - 11.2024
Unarmed Security Officer
Allied Universal Security Services
08.2023 - 10.2023
Rideshare Driver
Lyft
04.2023 - 09.2023
Service Navigator
Urban Alchemy
01.2023 - 06.2023
Truck Loader
UPS
09.2022 - 11.2022
Service Navigator
Code Tenderloin
08.2022 - 12.2022
Sales Associate
American Eagle Outfitters, Inc
04.2018 - 06.2018
Warehouse Worker
Temp Agency
03.2016 - 07.2016
Tile Setter Helper
Superior Tile And Marble
07.2015 - 12.2015
Professional Mover
Elite Deliveries
04.2015 - 06.2015
GED -
Winnsboro High School