Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Mario Ramon Rodriguez

Twain Harte

Summary

Professional Automotive Service Writer with over 15 years of experience working at dealerships and repair shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable in the automotive service industry and all processes; from serving customers on the front-end and communicating effectively with parts departments and technicians on the back-end.

Overview

23
23
years of professional experience

Work History

Delivery Driver

Self Employed Services
09.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Service Writer

Greenwood Ford
11.2015 - 03.2021
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Communicated clearly with customer on auto repairs and cost estimates
  • Spoke with insurance companies and handled warranty inquiries
  • Increased repeat business with exceptional customer service skills and follow-up calls and emails to ensure satisfaction.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

New/Used Auto Salesperson

The Ford Store Morgan Hill
02.2012 - 08.2015
  • Developed relationships with clients for increased loyalty and repeat business.
  • Answered incoming calls and internet inquiries for new/used vehicle information
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Educated clients on product information and their financial budget and limits
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing

Internet/Fleet Manager

John Elway's Manhattan Beach Toyota
07.2005 - 12.2011
  • Managed large online customer database
  • Presented clients with product information, negotiated & successfully closed car sales
  • Appraised vehicles to obtain actual cash value for trade-ins

Artillery Cannon Crewman

United States Marine Corps
07.2001 - 07.2005
  • Lead Marines through training operations and combat missions
  • Certified in Mountain, Water and Desert Survival
  • Served time in two Operation Iraqi Freedom Missions

Education

Diploma -

Gilroy High School
Gilroy, CA
06.2001

Skills

  • Dedicated professional with proven problem solving skills and the ability to multi-task
  • Outstanding sales-oriented and customer service communication skills
  • Warranty processing
  • Service Scheduling
  • Automotive systems understanding
  • Repair order management
  • Punctual and Reliable
  • Positive Attitude
  • Attention to Detail

Military Service

Artillery Cannon Crewman, United States Marine Corps, 07/01/01, 07/01/05, Lead Marines through training operations and combat missions, Supervised and evaluated Marines in their work space, Managed and kept accountability of a large warehouse full of our military equipment, Certified in Mountain, Water and Desert Survival, Served time in two Operation Iraqi Freedom Missions

Timeline

Delivery Driver

Self Employed Services
09.2022 - Current

Service Writer

Greenwood Ford
11.2015 - 03.2021

New/Used Auto Salesperson

The Ford Store Morgan Hill
02.2012 - 08.2015

Internet/Fleet Manager

John Elway's Manhattan Beach Toyota
07.2005 - 12.2011

Artillery Cannon Crewman

United States Marine Corps
07.2001 - 07.2005

Diploma -

Gilroy High School

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Mario Ramon Rodriguez