MARIO PIERCE
SAN FRANCISCO
Summary
Dedicated and vigilant client services professional with a proven track record of maintaining safety and order in high-pressure environments. Detail-oriented leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Coordinator I
HealthRIGHT360
01.2022 - Current
- Conduct face-to-face interviews with clients to screen for appropriate treatment needs.
- Ensure all required admission paperwork is completed accurately and entered in a timely manner in multiple electronic data systems. (Avatar & Welligent)
- Maintain client triage /waitlist and conducts daily overview of program services.
- Communicate and coordinate with outside referral agencies and stakeholders.
- Make program placements based on client needs and bed availability.
- Provide a safe space and a high quality customer service to clients, their families and other members of the community.
- Participate in training as scheduled by management.
Patient Safety Navigator
HealthRIGHT360
04.2021 - 01.2022
- Assist patients with navigating clinical resources within ICC
- Administer, process and document COVID-19 tests
- Coordinate transportation for patients in residential programs
- Provide an overview of services the agency offers.
Withdrawal Management Program Assistant
The Salvation Army
02.2017 - 10.2022
- Provide a safe and supportive environment in which clients can receive treatment
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Monitor clients’ progress and link to internal and external resources as needed.
- Provided administrative support whenever needed
- Conducted community outreach alongside Emergency Disaster Services
- Facilitated presentations at community events
Education
Vocational in Protective Services – Roswell Job Corps Center
Roswell, NM03.2011
High School Diploma – Accelerated Schools
Denver, CO06.2010
Skills
- Team leadership
- Staff training and development
- Decision-making capabilities
- Team coordination experience
- Verbal and written communication
- Cross-functional teamwork
Certification
- RADT-I, December 2021, December 2022
- First Aid/CPR/AED Certification, May 2022, May 2024
- FEMA Emergency Management Institute, February 2018, Present
- Emergency Disaster Services Training Program, September 2017, Present
Timeline
Intake Coordinator I
HealthRIGHT360
01.2022 - Current
Patient Safety Navigator
HealthRIGHT360
04.2021 - 01.2022
Withdrawal Management Program Assistant
The Salvation Army
02.2017 - 10.2022
Vocational in Protective Services – Roswell Job Corps Center
High School Diploma – Accelerated Schools
- RADT-I, December 2021, December 2022
- First Aid/CPR/AED Certification, May 2022, May 2024
- FEMA Emergency Management Institute, February 2018, Present
- Emergency Disaster Services Training Program, September 2017, Present
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