Mario Morgan
Brampton,ON
Summary
Results-driven and detail-oriented professional with over two years of experience as a Rogers Field Service Technician. Skilled in problem analysis, troubleshooting, and equipment repair. Adept at using power tools, hand tools, and diagnostic equipment. Seeking to apply technical skills to the Connected Home Tech Lvl 2 position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fibre Construction Technician
Metro Infrastructure
Brampton, ON
09.2021 - Current
- Respond to corrective network problems, performing efficient problem analysis, rapid troubleshooting diagnosis and repair of equipment to ensure service restoral objectives are met
- Plan for and implement preventive maintenance routines to guarantee network standards of performance are met
- Regular use of power tools, hand tools and time distance relay (TDR)
- Along with utilizing a multimeter to test for amp draw, continuity and voltage
- Perform lockout-tagout procedures frequently that aided in 30% less timely avoidable mistakes
- Install, remove and upgrade 90V power supplies and AGM batteries
- Perform acceptance tests on newly installed sites and equipment to certify results meet design specifications
- Maintain inventory of required parts and perform regular audits to ensure availability of parts
- Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes
- Improved work efficiency by 20% in 2023 by diligently documenting activities for future assessment analysis
- Maintain current documentation of site status, complete trouble tickets, incident report and other required reports.
Shipping Associate/Desk Clerk
Walmart Canada Logistics
Mississauga, ON
10.2017 - 01.2022
- Performed brief inspection of trailer interiors, and entered shipping date and seal number for maxed trailers
- Attended all employee meetings and training workshops to maintain knowledge
- Monitored shipments for accurate and correct packaging
- Maintained a clean and safe work area, and updated supplies as needed.
Warehouse Supervisor
Leon's Furniture
Brampton, ON
09.2015 - 04.2019
- Mentored over 50 new employees on warehouse procedures, safety practices, and efficiency techniques
- Responsible for disciplinary measures
- Inspected all merchandise for damage and discrepancies with paperwork, and performed minor repairs on warehouse equipment
- Verified proper temperature levels on all inbound merchandise requiring refrigeration
- Securely packaged items for shipment in boxes, crates, or within shrink-wrapped pallets.
Education
Advanced Diploma - Electronics And Computer
Sheridan College Institute of Technology And Advanced Learning
High School Diploma - Computer Programming and Phycology
St Edmund Campion Secondary School
Skills
- Technical Skills: Wire and cable fishing, equipment repair, diagnostic equipment and software
- Soft Skills: Excellent communication, self-motivated, multitasking abilities, analytical and critical thinking
- A willingness to learn and work overtime when required
- Leadership
Certification
- Working at Heights Certificate, 08/2021, 08/2024
- Safety Tech Training Emergency First Aid And CPR, 09/2021, 09/2024, Coast2Coast First Aid And Aquatics Inc.
- AZ Driver's license, Humber College Transportation
- WHMIS Certification, 09/2022, Present, Metro Infrastructure.
- Confined Space Certification, 04/2023, 04/2026, Metro Infrastructure.
References
Ganeshan Murigiah Jesse Thornbury
PNM Project Manager Fiber Construction Technician
Phone: 416-277-5162 Phone: 647-629-8940
E: Ganeshan.Murijiah@rci.rogers.com E: Jesse.Thornbury1@rci.rogers.com
Romayne Ashley
Fiber Construction Manager
Phone: 647-451-4425
Email: R.Ashley@metroii.ca
Timeline
Fibre Construction Technician
Metro Infrastructure
09.2021 - Current
Shipping Associate/Desk Clerk
Walmart Canada Logistics
10.2017 - 01.2022
Warehouse Supervisor
Leon's Furniture
09.2015 - 04.2019
Advanced Diploma - Electronics And Computer
Sheridan College Institute of Technology And Advanced Learning
High School Diploma - Computer Programming and Phycology
St Edmund Campion Secondary School
- Working at Heights Certificate, 08/2021, 08/2024
- Safety Tech Training Emergency First Aid And CPR, 09/2021, 09/2024, Coast2Coast First Aid And Aquatics Inc.
- AZ Driver's license, Humber College Transportation
- WHMIS Certification, 09/2022, Present, Metro Infrastructure.
- Confined Space Certification, 04/2023, 04/2026, Metro Infrastructure.
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