Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mario Michel

Abbotsford

Summary

Dynamic operations manager with a proven track record at ATSI, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through strategic mentoring and conflict resolution, while effectively managing budgets to reduce operational costs. Committed to fostering relationships and driving performance improvements in fast-paced environments.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Manager/Operations Manager

ATSI
06.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members. We achieved 92%+ in 5 Star and reduced our repeat rate to under 2.5%.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating and increase profits.
  • Developed and maintained relationships with customers and contractors through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Manager/Field Technician

ATSI
11.2016 - 06.2020
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and contractors through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Manager/Operations Manager

Shaw Cable
06.1994 - 04.2016
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained 50% margins year over year.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Relationship building
  • Operations management

Certification

BluePrint Manager Program


Certificate In Leadership Development

Timeline

Manager/Operations Manager

ATSI
06.2020 - Current

Manager/Field Technician

ATSI
11.2016 - 06.2020

Manager/Operations Manager

Shaw Cable
06.1994 - 04.2016

Similar Profiles

CREATE PROFILE
Mario Michel