Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mario Medina

Santa Clarita

Summary


Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.

Overview

26
26
years of professional experience

Work History

Owner/Operator

Surface Busters LLC
05.2015 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Managed day-to-day business operations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Developed business plan, processes and procedures to provide superior cleaning and restoration services to customers.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.

Store Manager of Operations

PLS Financial Services
01.2013 - 04.2015
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased sales by [Number]% with special displays and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.

Market Manager

Crocs Inc
10.2006 - 12.2013
  • Manage multiple stores and driving sales and goals.
  • Built brand awareness in local market and increased penetration with proactive strategies.
  • Directed work of 60 sales professionals at multiple stores across the market.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
  • Coached sales team members in effective selling strategies and closing techniques.
  • Achieved monthly sales targets consistently by pursuing new business.

Restaurant Waiter

Cheesecake Factory Inc
02.2000 - 2005
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

Bachelor of Science - Psychology

Chapman University
Orange, CA
07-2006

Skills

  • Mechanical recoveries
  • Sales negotiation
  • Operational reporting
  • Performance analysis
  • Hiring
  • Financial reporting
  • Finance management
  • Cost management
  • Budget development
  • Market analysis
  • Documentation and reporting
  • Strategic planning

Languages

Spanish
Native or Bilingual

Timeline

Owner/Operator

Surface Busters LLC
05.2015 - Current

Store Manager of Operations

PLS Financial Services
01.2013 - 04.2015

Market Manager

Crocs Inc
10.2006 - 12.2013

Restaurant Waiter

Cheesecake Factory Inc
02.2000 - 2005

Bachelor of Science - Psychology

Chapman University

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Mario Medina