Mario Medina
Santa Clarita
Summary
Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Overview
26
26
years of professional experience
Work History
Owner/Operator
Surface Busters LLC
05.2015 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior cleaning and restoration services to customers.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Store Manager of Operations
PLS Financial Services
01.2013 - 04.2015
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by [Number]% with special displays and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
Market Manager
Crocs Inc
10.2006 - 12.2013
- Manage multiple stores and driving sales and goals.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Directed work of 60 sales professionals at multiple stores across the market.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Coached sales team members in effective selling strategies and closing techniques.
- Achieved monthly sales targets consistently by pursuing new business.
Restaurant Waiter
Cheesecake Factory Inc
02.2000 - 2005
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Bachelor of Science - Psychology
Chapman University
Orange, CA07-2006
Skills
- Mechanical recoveries
- Sales negotiation
- Operational reporting
- Performance analysis
- Hiring
- Financial reporting
- Finance management
- Cost management
- Budget development
- Market analysis
- Documentation and reporting
- Strategic planning
Languages
Spanish
Native or Bilingual
Timeline
Owner/Operator
Surface Busters LLC
05.2015 - Current
Store Manager of Operations
PLS Financial Services
01.2013 - 04.2015
Market Manager
Crocs Inc
10.2006 - 12.2013
Restaurant Waiter
Cheesecake Factory Inc
02.2000 - 2005
Bachelor of Science - Psychology
Chapman University