MARIO LINO
Thornhill,Canada
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
24
24
years of professional experience
Work History
Store Manager
Wellwise By Shoppers Drug Mart
06.2017 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Store Manager
Bed Bath and Beyond Inc.
04.2015 - 04.2017
- 2014-2015 Merchandising Assistant Store Manager
- 2012-14 Operations Assistant Store Manager
- Increased sales performance over 2014 by 13% with total sales of near 8 million dollars
- Increased sales performance in 2016 by 5%
- Reduced inventory in 2016 by 7.9%
- 4 in the of the top ten stores in Canada
- 5 in Canada for safety reduction
- 5 store in Canada for online growth with over $500,000 in sales 2 years in a row
- Brought in chase items in fiscal 2015/16 that resulted in over $40,000 in sales with a gross margin or 72%
- Identified and promoted 3 Department Managers to Assistant Store Managers and 2 associates to Department Manager status
- Increased online presence to with an average of 6.9% penetration of sales in 2 years
- Personally completed over 350 online orders in 2016
- Top Store Manager in Canada
- Increased average ticket and basket in 2015 and 2016 by 3.7%
- Among the top 15 stores in Canada with average fulfillment sales in Bridal Registry program
- Increased mystery shop and customer compliments in 2015 and 2016
- Increased email capture from 4.9% to 11.4%
- Thus creating repeat customers.
Assistant Store Manager
The Home Depot Canada Inc.
09.2007 - 09.2011
- Using on-line customer survey and mystery shopper results to develop merchandising and customer-service strategies
- Implemented marketing strategies which resulted in an improved customer growth of over 5% and provided an elevated customer experience to generate a loyal clientele
- Implemented new processes and systems for improving customer service satisfaction
- Organized weekly sales reports for the sales department to measure performance metrics such as customer service, sales and promotional activities
- Quarterly strategic development on ways to improve financial indicators
- Strategic quarterly business meetings to analyze previous performances, trends and budgets compared to the current year in order to gain advantage or maintain successful merchandise based on numerical data
- Provided weekly and monthly coaching sessions with Department Supervisors and sales associates to improve sales and achieve monthly goals, through customer service, reward and recognition, leading by example, brainstorming, and showroom appearance and merchandising presentation
- Immediate manager for 37-50 associates
- Implementation of the event planning playbook which is a weekly/monthly event planner surrounding sales promotions, special items or exit strategies for merchandise
Key Holding Department Supervisor
The Home Depot Canada Inc.
04.2003 - 09.2007
Department Supervisor
The Home Depot Canada Inc.
01.2000 - 01.2003
Education
Early Childhood Education (E.C.E.) Diploma -
Seneca College
Seneca College Newnham Campus01.1994
Skills
- Report Generation
- Risk Management
- Personnel Development
- Promotional Planning
- Project Management
- Store Merchandising
- Loss Prevention
- Retail Inventory Management
- Strategic Thinker
- Operations
- Customer Relations
- Multitasking and Organization
- Culture Development
- Leadership Development
- Training and Mentoring
- Outstanding Communication Skills
- Sales Expertise
- Problem-Solving
- Friendly and Positive
Workplace Activities
- Health and Safety Captain - Monthly safety audits of the entire store focusing overhead merchandising pallets, store racking, trip hazards, hazardous disposal unit, ventilation, equipment safety (heavy machinery and cutting stations).
- Community Service Captain - Quarterly event planning to assist organizations like Yellow Brick Road, non-profit day care centers, Habitat for Humanity, Kids Workshop and Seminars.
Languages
Spanish
Elementary
Timeline
Store Manager
Wellwise By Shoppers Drug Mart
06.2017 - Current
Store Manager
Bed Bath and Beyond Inc.
04.2015 - 04.2017
Assistant Store Manager
The Home Depot Canada Inc.
09.2007 - 09.2011
Key Holding Department Supervisor
The Home Depot Canada Inc.
04.2003 - 09.2007
Department Supervisor
The Home Depot Canada Inc.
01.2000 - 01.2003
Early Childhood Education (E.C.E.) Diploma -
Seneca College
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