Mario Lai
Edmonton,AB
Summary
Dynamic Community Hub Coordinator at Hope Mission with a proven track record in workflow coordination and staff management. Successfully enhanced operational efficiency through policy development and project planning. Passionate about fostering teamwork and ensuring compliance, I thrive in fast-paced environments, driving impactful initiatives that elevate service delivery and community engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Hub Coordinator
Hope Mission
Edmonton, Canada
10.2024 - 10.2025
- Developed and maintained a system ensuring consistent workflow within Community Hub.
- Coordinated closely with Shelter, Volunteer Coordinator, Spiritual Outreach Facilitator, and other teams.
- Evaluated Dining space condition daily for maintenance, cleanliness, and necessary updates.
- Handled documentation and sent Community Alerts related to Community Hub operations.
- Trained team leads to document Community Alerts during weekends and afterhours.
- Oversaw management of 14-20 staff during Summer and Winter seasons.
Special Projects and Communications Coordinator
Hope Mission
Edmonton, Canada
10.2023 - 10.2024
- Coordinated special projects across departments, ensuring timely completion and goal adherence.
- Developed project plans, timelines, and budgets to maintain delivery within constraints.
- Supported senior management by preparing presentations and reports for internal communications.
Logistics and Safety Coordinator
Hope Mission
Edmonton, Canada
12.2022 - 10.2023
- Oversaw logistics and supply chain activities, enhancing shipment coordination and inventory management.
- Developed policy procedures to optimize operational efficiency in logistics functions.
- Ensured compliance with Alberta Occupational Health & Safety standards for workplace safety.
- Managed a Shelter Logistics team of 10-12 staff, delegating daily assignments effectively.
Logistics and Operations Supervisor
Hope Mission
Edmonton, Canada
12.2022 - 10.2023
- Oversaw logistics and supply chain activities to ensure efficient operations.
- Coordinated shipments and managed inventory to optimize resource allocation.
- Executed policy procedures to maintain compliance within logistics functions.
- Managed homeless shelter program operations, enhancing service delivery and outreach.
- Led Hygiene Hub project management, improving access to essential services.
- Supervised Shelter Logistics team of 4 staff to effectively execute daily assignments.
- Streamlined daily operations for the homeless shelter program through effective oversight.
- Implemented strategies to enhance efficiency in logistics and shelter operations.
Ramp Agent
Executive Flight Center
Edmonton, Canada
05.2022 - 06.2023
- Executed under-wing services for aircraft, including guiding and parking aircraft, loading and unloading luggage and cargo, and conducting cabin maintenance tasks.
Sports Camp Counsellor
Millbourne Community Life Center
Edmonton, Canada
07.2017 - 09.2018
- Planned and prepared sports games for basketball, soccer, and floor hockey.
Managed and administered coaching staff to ensure effective team performance.
Oversaw training sessions and strategy development for various sports programs.
Coordinated game schedules and logistics for smooth event execution.
Substitute Teacher
Morning Star Montessori Center
Edmonton, Canada
09.2016 - 06.2018
- Supervised preschool children, enhancing learning processes through structured activities.
Upholding safety protocols to ensure a secure environment for all students.
Cultivated respect and good behavior among students through positive reinforcement.
Facilitated engaging educational experiences tailored to individual developmental needs.
Education
Master of Divinity - Pastoral Ministries
Ambrose University
Calgary01.2019
Bachelor of Arts - Japanese Language and Literature, Chinese Language and Literature
University of Alberta
Edmonton01.2014
Skills
- Workflow coordination
- Staff management
- Documentation handling
- Policy development
- Project planning
- Resource allocation
Certification
- Class 5 Advanced Driver’s License
- Standard Child Care First Aid / CPR / AED Level B
References
Available Upon Requests
Timeline
Community Hub Coordinator
Hope Mission
10.2024 - 10.2025
Special Projects and Communications Coordinator
Hope Mission
10.2023 - 10.2024
Logistics and Safety Coordinator
Hope Mission
12.2022 - 10.2023
Logistics and Operations Supervisor
Hope Mission
12.2022 - 10.2023
Ramp Agent
Executive Flight Center
05.2022 - 06.2023
Sports Camp Counsellor
Millbourne Community Life Center
07.2017 - 09.2018
Substitute Teacher
Morning Star Montessori Center
09.2016 - 06.2018
Master of Divinity - Pastoral Ministries
Ambrose University
Bachelor of Arts - Japanese Language and Literature, Chinese Language and Literature
University of Alberta