Mario Lafleur
Toronto
Summary
Dynamic logistics professional with proven expertise at IKEA North York, excelling in supply chain coordination and inventory management. Recognized for implementing process improvements that enhanced efficiency and reduced discrepancies. Bilingual communicator skilled in fostering relationships and resolving customer inquiries, ensuring high satisfaction and loyalty. Proficient in ERP systems and material planning.
Overview
12
12
years of professional experience
Work History
Material Coordinator
Camcor Manufacturing
12.2022 - 04.2025
- Managed inventory levels to ensure timely availability of materials for production processes.
- Coordinated material deliveries with suppliers to optimize supply chain efficiency.
- Conducted regular audits of stock to maintain accurate inventory records and minimize discrepancies.
- Collaborated with production teams to align material requirements with production schedules.
- Implemented process improvements that enhanced workflow efficiency in material handling operations.
- Trained new team members on inventory management systems and best practices for material coordination.
- Analyzed material usage trends to forecast future needs and reduce excess inventory costs.
- Managed receiving operations and proper storage of incoming materials.
- Facilitated clear communication between departments regarding material needs and availability.
- Completed daily cycle counts and full inventory audits.
Logistics Coordinator
IKEA North York
06.2021 - 11.2022
- Coordinated logistics operations to ensure timely delivery of products across distribution channels.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Implemented transportation strategies, optimizing routes for cost efficiency and improved service levels.
- Managed communication between suppliers and internal teams to facilitate smooth operations.
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Concierge Representative
Paragon Security
04.2018 - 05.2021
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with security teams to ensure safety and compliance within the premises.
- Managed guest check-ins and check-outs, optimizing process efficiency.
- Assisted clients with transportation arrangements and local recommendations, enhancing overall experience.
- Developed and maintained positive relationships with residents, fostering community engagement.
- Trained new staff on operational protocols and customer service standards, ensuring consistency in service delivery.
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Managed reservations for dining establishments, tours, and entertainment venues on behalf of guests.
Concierge Representative
G4S Secure Solutions
04.2015 - 10.2018
- Implemented feedback mechanisms to gather insights for continuous improvement of services offered.
- Led initiatives to streamline concierge operations, enhancing responsiveness to client needs and requests.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Monitored lobby appearance, keeping it clean and welcoming at all times.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Handled customer complaints to satisfy and retain guests.
- Managed check-in and check-out procedures for guests.
Bilingual Customer Service Representative
HarperCollins
02.2013 - 11.2015
- Provided bilingual support to customers through phone, email, and chat channels.
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Assisted in training new team members on company policies and procedures.
- Managed customer accounts, updating information and resolving discrepancies.
- Analyzed customer feedback to identify trends and recommend enhancements.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and French.
- Assisted customers with French-language inquiries in a timely and professional manner.
Education
No Degree - Nursing Administration
Algonquin Careers Academy
Ottawa, ON03-2013
Skills
- Inventory counts
- Documentation skills
- Shipping coordination
- Safety awareness
- Materials controls
- Quality assurance checks
- Supply chain coordination
- Material planning
- ERP systems proficiency
- Logistics management
Languages
French
Native or Bilingual
Spanish
Professional Working
Timeline
Material Coordinator
Camcor Manufacturing
12.2022 - 04.2025
Logistics Coordinator
IKEA North York
06.2021 - 11.2022
Concierge Representative
Paragon Security
04.2018 - 05.2021
Concierge Representative
G4S Secure Solutions
04.2015 - 10.2018
Bilingual Customer Service Representative
HarperCollins
02.2013 - 11.2015
No Degree - Nursing Administration
Algonquin Careers Academy
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