Mario Khadra
BA, Project Manager & Solution Architect
Montreal,QC
Summary
Bringing over 18 years of expertise in Telco, Fintech industries and IT, encompassing various roles such as Project Manager, Business Analyst, and Solution Architect. A detail-oriented professional with a keen eye for precision, excelling in ensuring thoroughness and accuracy in all aspects of work. Strength lies in effective and open communication, fostering transparent dialogue to drive collaboration and understanding within multicultural international teams.
Overview
18
18
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Pre-Sales & Project Manager & Business Analyst
Ericsson
01.2021 - 01.2023
- Strategically structure projects to comprehensively address diverse needs of all business sectors.
- Evaluating business processes, anticipating requirements, uncovering areas of improvement, and developing and implementing solutions.
- Lead project planning, scope definition, and task/resource allocation
- Develop and manage full-scale project plans, budgets, and timelines
- Provide direction, support, and oversight throughout project lifecycle, ensuring quality, risk management, and stakeholder communication
- Assume leadership and oversee successful functional and technical implementation of assigned projects/files.
- Effectively communicating my insights and plans to cross-functional team members and management.
- Working closely with clients, Solution integrators, Product Development Unit, and C level to ensure solutions meet business needs and requirements managing over 15 customers.
- Conduct Market analysis, analyzing both product lines and commercial/business needs and suggest best solution for customer to ensure overall mobile Money profitability of customer's business with 12% increased sales.
- Demonstrated respect, friendliness and willingness to help wherever needed with strengthened communication skills.
Sourcing Business Partner – Lead Procurement Manager
Ericsson
01.2020 - 01.2021
- Negotiate with suppliers, and complete implementation of agreements and secure sourcing process compliance.
- Facilitate seamless collaboration among internal teams, external stakeholders, and vendors through clear communication, information exchange, and resource coordination, all aimed at accomplishing shared goals and organizational objectives.
- Skillfully assess bids for quality and facilitate the contract award process.
- Secured lucrative partnerships through effective negotiation tactics and relationship building skills resulting in extra 10+ extra partnership with vendors.
- Proficient in leveraging Business Intelligence (BI) tools to transform raw data into actionable insights that drive informed decision-making.
Customer Solution Manager – CSM
Ericsson
01.2019 - 01.2020
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Analyzing data to determine customer preferences and patterns in order to improve customer satisfaction.
- Working with internal and external stakeholders to create a project timeline, including deadlines for milestones and deliverables.
- Accountable for diligent technological monitoring to identify potential software solutions for implementation.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Offer comprehensive user support and collaborate seamlessly with external teams to promptly resolve any arising issues.
- Managed intricate billing matters, guaranteeing precise invoicing and swift resolution of discrepancies, leading to a reduction of 15% in claims.
Senior Solution Architect & Testing Manager
Ericsson
10.2010 - 01.2019
- Analyzing, crafting and developing commercially viable end-to-end technical solutions based on customer specifications and business needs.
- Managing and planning coordination, appropriate test measures and metrics and control of any given engagement.
- Ensuring visibility, traceability, reliability, and control of testing processes to deliver high quality product in the competitive market
- Provided technical leadership during critical system migration projects, ensuring minimal downtime and seamless transitions for end users.
- Led cross-functional teams to deliver complex IT solutions on schedule and within budget, ensuring client satisfaction and repeat business.
- Evaluated emerging technologies and recommended strategic investments to drive business growth and maintain a competitive edge.
- Spearheaded technology innovation initiatives to stay ahead of industry trends and maintain a competitive edge in the marketplace.
Team Lead Analyst
International Turnkey Systems (ITS)
09.2008 - 09.2010
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
System Analyst
International Turnkey Systems (ITS)
11.2004 - 01.2008
- Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
- Improved system efficiency by analyzing and optimizing software processes.
Education
Bachelor of Science - Business IT And Programming
I.P.N.E.T.
Beirut, Lebanon 09.1998 - 09.2003
Skills
Critical Thinking
Excellent Communication
Team building
Project Planning
Problem-Solving
Active Listening
Change Management
Self-Directed
Mobile Money (Fintech Financials)
Friendly, Positive Attitude
Certification
Certified [PMP], [PMI] - [valid till 2027]
Timeline
Pre-Sales & Project Manager & Business Analyst
Ericsson
01.2021 - 01.2023
Sourcing Business Partner – Lead Procurement Manager
Ericsson
01.2020 - 01.2021
Customer Solution Manager – CSM
Ericsson
01.2019 - 01.2020
Senior Solution Architect & Testing Manager
Ericsson
10.2010 - 01.2019
Team Lead Analyst
International Turnkey Systems (ITS)
09.2008 - 09.2010
System Analyst
International Turnkey Systems (ITS)
11.2004 - 01.2008
Bachelor of Science - Business IT And Programming
I.P.N.E.T.
09.1998 - 09.2003
Education
BA in Business Computer & Programming
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