Mario Hidalgo

Accomplished Online Banking Support Lead at First Foundation Bank, adept in team management and technical troubleshooting. Elevated client service standards and streamlined financial processes, enhancing efficiency. Excelled in relationship building, significantly contributing to sales goals, and service delivery improvements. Expert in training and implementing treasury management services, demonstrating a blend of hard and soft skills to drive success. Seasoned Support Lead specializing in overseeing and managing support teams. Experience includes assessing team performance, implementing training programs, and developing strategies to improve customer service operations. Strengths lie in problem-solving skills, leadership abilities, and strong communication aptitudes. Previous roles resulted in improved team productivity and increased customer satisfaction rates through effective management practices.