Mario Hernandez
Kelowna,BC
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
14
14
years of professional experience
Work History
Auto Claims Adjuster
Insurance Corporation of BC
01.2023 - Current
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
Director /Business Partner
Criso Asesores
08.2019 - 01.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth to over 150 sales representatives
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Implemented business strategies, increasing revenue by 32% and effectively targeting new markets.
Director of Sales and Marketing
Charbel Asesores
03.2015 - 07.2019
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Increased sales revenue by 35% by implementing innovative marketing strategies and fostering strong relationships with clients.
- Managed a high-performing sales team, providing regular coaching and training to enhance their skills and performance.
Regional Sales Manager
Great American Insurance Group
01.2011 - 03.2015
- Achieved regional sales objectives by coordinating the sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Consistently exceeded annual territory revenue goals by 23%, prioritizing high-potential accounts and executing customized action plans.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through performance management, and ongoing training.
Education
Business Administration Diploma - Business Administration
Okanagan College
Kelowna, BC05.2024
Bachelor's Degree (undergraduate) - Law
Universidad Del Valle De Mexico
Guadalajara, Mexico08-2008
Skills
- Team Management
- Organizational Development
- Hiring and Retention
- Business Administration
- Sales management
- Customer Service
- Training and mentoring
- Team Building and Leadership
Languages
English
Full Professional
Spanish
Native or Bilingual
Full Insurance License (Mexico)
License to sell and advise on insurance products in almost all fields
Timeline
Auto Claims Adjuster
Insurance Corporation of BC
01.2023 - Current
Director /Business Partner
Criso Asesores
08.2019 - 01.2023
Director of Sales and Marketing
Charbel Asesores
03.2015 - 07.2019
Regional Sales Manager
Great American Insurance Group
01.2011 - 03.2015
Business Administration Diploma - Business Administration
Okanagan College
Bachelor's Degree (undergraduate) - Law
Universidad Del Valle De Mexico
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