Mario Herena
San Jose
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Recreation Leader
City Of San Jose
San Jose
10.2023 - Current
- Greeted guests and explained park facilities and services available for public use, answered questions, gave directions, resolved visitor complaints and maintained good public relations.
- Verified customer's ticket information and scanned tickets to ensure validity.
- Maintained accurate records of attendance numbers, ticket sales, and other related data.
- Ensured that all necessary equipment was available for the duration of the event.
- Provided assistance with set up and tear down of stages, chairs, tables as needed.
- Maintained a clean environment by removing trash and debris from around the event area.
- Collaborated with other staff members to coordinate activities throughout the day.
- Supported event planners in executing detailed event schedules and programs.
Assistant Installer
Bay Area Car Audio
Redwood City
09.2023 - Current
- Helping install car dash cameras, & radios.
- Customer service intaking new appointments and scheduling tasks.
- Tested installed equipment for proper operation and sound quality.
- Organized inventory of parts and tools used in installation projects.
- Cleaned up work areas following completion of each job.
- Ran new wiring and cables to connect systems or bypass faults.
- Efficiently removed seats, carpeting and panels to complete skilled installations and repairs.
Dog Sitter
Self-employeed
San Jose
11.2021 - Current
- Weekly dog grooming and bathing.
- Observed behavior of animals to detect signs of illness or injury.
- Ensured that each dog was provided with food, water, and rest as needed.
- Developed strong relationships with pet owners through consistent communication about their beloved companions.
- Walked and exercised dogs in accordance with owner instructions.
FOH Team Member
Boichik Bagels
San Jose
09.2023 - 07.2024
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Ensured compliance with health and safety regulations at all times.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Assisted in the inventory management of kitchen supplies and food items.
- Operated kitchen equipment safely, including slicers and blenders.
- Followed recipes and customer requests to prepare meals.
- Ensured compliance with portion sizes, quality standards, and kitchen rules.
- Took and recorded temperatures of food, refrigerators and freezers.
Haunt Actor & Usher
Great America
San Jose
07.2022 - 01.2023
- Followed daily performance schedules for assigned roles.
- Maintained costumes, props and sets throughout the duration of each shift.
- Assisted in developing new characters and scenarios for future seasons of the haunt.
- Interacted with guests in character while maintaining a safe environment.
- Wrote original materials and adapted details from public information to achieve dramatic, narrative or comedic effects.
- Distributed programs and other materials to guests as needed.
- Ensured that emergency exits were not blocked or obstructed.
- Answered questions from guests about events, venues, times.
- Directed crowds away from restricted areas or hazardous locations.
- Greeted guests and directed them to their seats.
Education
High school diploma -
New Valley Continuation High School
San Jose, CA05.2023
Skills
- Customer service
- Computer skills
- Friendly, positive attitude
- Problem solving
- Adaptability
- Communication skills
Certification
Food Handler Certification
Timeline
Recreation Leader
City Of San Jose
10.2023 - Current
Assistant Installer
Bay Area Car Audio
09.2023 - Current
FOH Team Member
Boichik Bagels
09.2023 - 07.2024
Haunt Actor & Usher
Great America
07.2022 - 01.2023
Dog Sitter
Self-employeed
11.2021 - Current
High school diploma -
New Valley Continuation High School