Mario Gonzalez Jr.
Pomona
Summary
Dedicated security professional with experience at Disneyland Parks and Resorts, skilled in emergency response and complex problem-solving. Proven track record in maintaining safety and security through vigilant patrolling and effective communication. Committed to fostering a welcoming environment while ensuring compliance with security protocols and enhancing guest satisfaction.
Overview
3
3
years of professional experience
Work History
Security Guard
Disneyland Parks And Resorts
01.2020 - 01.2021
- Conducted security patrols to ensure park safety.
- Monitored surveillance systems for potential threats.
- Assisted guests with directions and information promptly.
- Responded to emergencies following established protocols.
- Collaborated with team to maintain secure environment.
- Implemented access control for restricted areas.
- Provided clear communication during incidents or evacuations.
- Maintained logs of daily activities and incidents.
- Secured premises through proactive surveillance and communication.
Sales Associate
Metro Honda
01.2018 - 01.2020
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
- Maintained product displays and inventory organization to promote sales effectiveness.
- Provided knowledgeable support on product features, fostering customer trust and loyalty.
- Addressed customer inquiries and resolved issues promptly, improving satisfaction ratings.
- Collaborated with team members to achieve daily sales goals through effective communication.
- Engaged in ongoing training to learn about new products and sales techniques effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - Communications
Rio Hondo College
Whittier, CA03-2012
John A. Rowland High School
Rowland Heights, CA06-2007
Skills
- Verbal and written communication
- Complex Problem-solving
- Reliability
- Event security
- Patrolling
- Workplace safety
- Work ethic
- Punctuality
- Security protocols
- Incident reporting
- Emergency response
- Reporting skills
Timeline
Security Guard
Disneyland Parks And Resorts
01.2020 - 01.2021
Sales Associate
Metro Honda
01.2018 - 01.2020
No Degree - Communications
Rio Hondo College
John A. Rowland High School
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