Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mario Femic

Vancouver,Canada

Summary

Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support.

Overview

3
3
years of professional experience

Work History

Server

Tenen Restaurant
11.2023 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Server Manager

Stara Krcma
08.2020 - 11.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Education

Co-op Diploma - Hospitality Management

Vancouver International College
Vancouver
11.2023

High School Diploma -

Hospitality Economics
Bijelo Polje
05.2022

Skills

  • Team Member Support
  • Dining Customer Service
  • Quality Control
  • Guest Engagement
  • Food and Beverage Pairings
  • Sales Expertise
  • Server Training
  • Performance Improvement

Languages

Serbian
English
Advanced
C1
German
Limited Working
B1
Italian
Elementary
A2
Bulgarian
Elementary

Timeline

Server

Tenen Restaurant
11.2023 - Current

Server Manager

Stara Krcma
08.2020 - 11.2023

Co-op Diploma - Hospitality Management

Vancouver International College

High School Diploma -

Hospitality Economics
Mario Femic