Mario Femic
Vancouver,Canada
Summary
Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support.
Overview
3
3
years of professional experience
Work History
Server
Tenen Restaurant
11.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Server Manager
Stara Krcma
08.2020 - 11.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
Co-op Diploma - Hospitality Management
Vancouver International College
Vancouver11.2023
High School Diploma -
Hospitality Economics
Bijelo Polje05.2022
Skills
- Team Member Support
- Dining Customer Service
- Quality Control
- Guest Engagement
- Food and Beverage Pairings
- Sales Expertise
- Server Training
- Performance Improvement
Languages
Serbian
English
Advanced
C1
German
Limited Working
B1
Italian
Elementary
A2
Bulgarian
Elementary
Timeline
Server
Tenen Restaurant
11.2023 - Current
Server Manager
Stara Krcma
08.2020 - 11.2023
Co-op Diploma - Hospitality Management
Vancouver International College
High School Diploma -
Hospitality Economics
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