Mario Destefano
Niagara Falls
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kelseys Server/Bartender
HOCO
06.2022 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Camp Counselor
Jubliee Fellowship Church
07.2021 - 06.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
Babysitter
Sophia Hill # (289) 228-1353
03.2018 - 08.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
Education
Advanced Diploma - Protection, Security, And Investigations
Niagara College, Wellend, CA
Welland, None04-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Safe food handling
- Food running
- High volume dining
- Team collaboration
- Table bussing
- Beverage preparation
- Tableside etiquette
Languages
English
Native or Bilingual
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- [Smart Serve Certificate] [Provence of Ontario] [December 2024]
Timeline
Kelseys Server/Bartender
HOCO
06.2022 - 04.2025
Camp Counselor
Jubliee Fellowship Church
07.2021 - 06.2022
Babysitter
Sophia Hill # (289) 228-1353
03.2018 - 08.2021
Advanced Diploma - Protection, Security, And Investigations
Niagara College, Wellend, CA
Similar Profiles
RAMNEET KAURRAMNEET KAUR
Customer service representative at HOCOCustomer service representative at HOCO
Sukhdeep SroaySukhdeep Sroay
Sales Associate at HOCOSales Associate at HOCO
Sophia Joan PennerSophia Joan Penner
Guest Service Representative at HOCOGuest Service Representative at HOCO