Summary
Overview
Work History
Education
Skills
Timeline
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MARIO COTESTA

Edmonton,AB

Summary

Recruitment Officer City of Edmonton Employment Centre Main Floor, City Hall # 1, Sir Winston Churchill Square Edmonton, Alberta T5J 2R7


Sir/Madam: I would like to apply for the position of (DATS) Operations Supervisor Job Number: 47330 Attached is my Resume that shows my qualification and experience for this job. I will make a positive contribution to the DATS Edmonton Transit Services, City of Edmonton with my exceptional work ethic, communication, adaptability, attention to detail, dedication and team skills. Based on my present training and experience, I am confident that I would be a great asset to your team. I have developed strong human relations, administrative and interpersonal skills, as well as problem solving and project completion abilities. If my qualifications and experience meet the job requirements, I would appreciate the opportunity to discuss in further detail my qualities and experience. I look forward to meeting with your representative in the future.

Overview

16
16
years of professional experience

Work History

Operations Technician

City of Edmonton
05.2014 - Current
  • Accurately enter Operator absences in the computer
  • Open/Close garage as required and liaise with ETS Control and Security as required
  • Troubleshoot and replace various vehicle MDT equipment within the DATS fleet
  • Prepare DATS vehicles for the day of service by conducting a pre-trip inspection
  • Transport vehicles within and between garages, routine servicing, inspection of vehicles and
  • Shop maintenance duties
  • Work with Dispatch and Scheduling to move bookings on to other runs when coverage is not possible
  • Provide DATS Operator support and assistance prior to departure and for operator shift sign-up process
  • Administer the Spareboard by ensuring scheduled routes are covered when Operators absences are reported each morning
  • Fueling, driving vehicles within and through the wash bay, check tire pressure, and replenishing fluids
  • Provide on-road support for vehicle issues and breakdowns such as minor maintenance or vehicle replacements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Review and Audit Payroll for DATS Operators
  • Reviewed processing errors and helped track down root causes.
  • Collect and Audit Operator Farebags

CLERK II

City of Edmonton
01.2008 - 01.2014
  • Collect and review Daily Crew Activity Cards from previous day’s work
  • Extensive knowledge of the Local 30 Collective Agreement
  • Validate data through review of various reports and adjust in accordance with change procedures
  • Input of data, using various modules of SAP, in accordance with established guidelines
  • Generate reports using the SAP systems
  • Collecting, Processing, and balancing material used for each day
  • Change scheduling for individual yards as needed

INFORMATION CLERK

City of Edmonton, Customer Service Centre
01.2008
  • Providing information relating to schedules and routes, routes transfers, alternative and return schedules, fare schedules, promotions, and customer related policies and procedures
  • Promoting Edmonton Transit by providing customer liaison services to other areas of branching
  • Perform related office duties.

Education

High School Diploma -

St. Joseph Catholic High School
Edmonton, AB
06.1996

Skills

  • Employee Timesheet Processing
  • Schedules and Milestones
  • Troubleshoot Service Issues
  • Leadership
  • Data Collection
  • Bug Fixes
  • Active Listening
  • Corrective Actions
  • Operational Improvements
  • Safe Deposit Box Oversight

Timeline

Operations Technician

City of Edmonton
05.2014 - Current

CLERK II

City of Edmonton
01.2008 - 01.2014

INFORMATION CLERK

City of Edmonton, Customer Service Centre
01.2008

High School Diploma -

St. Joseph Catholic High School

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MARIO COTESTA