Mario Chavez
Riverside
Summary
Experienced with warranty process management, ensuring timely and accurate handling of claims. Utilizes strategic planning and problem-solving skills to enhance operational efficiency. Track record of maintaining strong customer relationships and implementing process improvements for better service outcomes.
Overview
7
7
years of professional experience
Work History
Fleet Warranty Manager
Pepsi Bottling Company
11.2024 - Current
- Delivered the largest single warranty recovery in PepsiCo history ($800K+), setting a new benchmark for company performance.
- Built PepsiCo’s first in-house Fleet Warranty Recovery Program, designing end-to-end processes, SOPs, and systems that positioned the company to achieve $4.4M in 2025 recoveries (up from $3.6M in 2024).
- Lead and mentor a team of 3 analysts and 1 senior analyst, developing onboarding, training, and continuous improvement programs to scale claim accuracy nationwide.
- Advanced process automation and reporting accuracy by leveraging enhanced queries, analytics, and dashboards in collaboration with technical teams, improving identification of missed warranty opportunities.
- Partner with OEMs (Volvo, Freightliner, Navistar, Toyota, Eaton, Wabash) and internal leaders (Engineering, Procurement, Reliability, Supply Chain) to enforce standards, negotiate claims, and maximize recoveries.
- Designed and rolled out analyst onboarding and technician training programs, increasing engagement and ensuring compliance with OEM warranty requirements.
- Established the long-term roadmap to transition PepsiCo away from third-party administrators, enabling sustainable cost optimization and enterprise-wide visibility.
Fleet Analyst
Pepsi Bottling Company
01.2022 - 11.2024
- Prepared and managed budgets for infrastructure and operational capital projects (>$5MM).
- Validated and delivered weekly/monthly financial reporting for markets and division.
- Conducted ad-hoc financial analysis to drive cost-effective decisions and ensure compliance.
- Revitalized and delivered weekly and monthly KPIs to track and drive frontline productivity and compliance.
- Facilitated frontline training through SOPs, training decks, and video production.
- Delivered ad-hoc business change analyses to promote investments to upper leadership.
- Guided business partners through cost optimization tactics to reduce rental equipment.
- Supported formation of accounts payables team and created KPIs to assure compliance and drive performance.
- Supported national digital signage transformation by validating data feeds and cloud transformations.
- Trained market managers and leadership staff on reporting systems.
- Developed and presented the Financial section at National Fleet University.
- Mentored summer interns in 2023 and provided project guidance.
- Structured and directed period operating reviews (PORs).
- Assisted AOP development and productivity tactic design for 2023 & 2024.
- Developed department townhall and newsletter presentations.
- Trained and supervised temporary employees to resolve unpaid billing and unattended outside service requests.
Supply Chain Associate
Pepsi Bottling Company
01.2021 - 01.2022
- Performed field studies to identify bottlenecks and verify compliance practices for the largest PBNA warehouse.
- Rolled out sector transformation projects in 15+ locations, streamlining system processes and driving productivity.
- Conducted fleet breakdown analysis to derive root causes and develop proactive reliability practices.
- Developed automated check-in structure for 3rd party carrier fleets and improved staff productivity.
- Consolidated safety and technical training materials into a new hire onboarding tool.
- Developed and introduced new training methods and materials to the division capability team.
Supply Chain & Logistics Intern
Pepsi Bottling Company
06.2020 - 08.2020
- Created service directory mapping reference products, naming, and services, enabling faster service discovery.
- Developed direct shipment opportunity tool resulting in yearly warehouse and transportation savings of $450,000.
- Collaborated with cross-functional teams to develop solutions to regain lost opportunities/sales due to COVID-19.
Quality & Maintenance Intern
InterFruit
05.2019 - 08.2019
- Analyzed historical data to forecast future demand for product offerings.
- Ensured reliability and safety of production equipment to meet standards.
- Collected and analyzed data to restructure and optimize company-wide databases.
- Verified product specifications and ensured that procured goods met reliability and safety requirements.
Education
Bachelor of Science - Industrial Engineering
California State Polytechnic University
Pomona, CA12.2020
Skills
- Data analysis
- Operational efficiency
- Team management
- Sales support
- Business analysis
- Employee development
- Performance evaluation
- Product expertise
- Financial tracking
- Service level agreements
- Trend analysis
- Microsoft Office Suite
- Workflow Analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fleet Warranty Manager
Pepsi Bottling Company
11.2024 - Current
Fleet Analyst
Pepsi Bottling Company
01.2022 - 11.2024
Supply Chain Associate
Pepsi Bottling Company
01.2021 - 01.2022
Supply Chain & Logistics Intern
Pepsi Bottling Company
06.2020 - 08.2020
Quality & Maintenance Intern
InterFruit
05.2019 - 08.2019
Bachelor of Science - Industrial Engineering
California State Polytechnic University