Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mario Castillo

General Manager
El Centro

Summary

Experienced and dedicated General Manager overseeing operations at both Auntie Anne’s and Cinnabon, managing teams and ensuring performance across two locations. Known for strong leadership, customer service excellence, and the ability to multitask in high-pressure environments. Skilled in staff development, inventory control, and operational efficiency. Currently working 35–40 hours per week combined between both stores. Committed to public service and eager to contribute to the mission of U.S. Customs and Border Protection.

Overview

6
6
years of professional experience
4044
4044
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

General Manager

Cinnabon
09.2022 - Current

35-40 Hours/Week


  • Oversaw daily operations and led a high-performing team to deliver exceptional customer service in a fast-paced environment.
  • Implemented strategies that increased sales and improved overall profitability.
  • Trained and mentored staff in company policies, safety procedures, and service standards, improving team performance and cohesion.
  • Managed budgets, scheduling, payroll, and inventory using Microsoft Excel and POS systems.
  • Maintained accurate inventory control by tracking weekly material usage and coordinating timely orders to ensure adequate stock levels.
  • Ensured compliance with health, safety, and sanitation regulations, maintaining a clean and secure environment.
  • Successfully passed routine inspections by county and corporate authorities, ensuring all standards and requirements were met and documented.
  • Handled conflict resolution and employee relations professionally, fostering a positive and productive workplace culture.
  • Used data analysis to identify trends, address operational inefficiencies, and support long-term business planning.
  • Maintained strong relationships with suppliers and customers to support smooth operations and customer satisfaction.

General Manager

Auntie Anne's
08.2019 - Current

35-40 Hours/Week


  • Directed daily restaurant operations, ensuring a welcoming environment and high-quality customer service in a dynamic setting.
  • Executed sales growth initiatives and optimized profitability through effective team leadership and operational improvements.
  • Coached and developed employees on company policies, safety standards, and customer engagement techniques to enhance overall performance.
  • Coordinated budgeting, staffing, payroll, and inventory management using Excel and POS software tools.
  • Conducted regular inventory audits to monitor product usage and place orders timely, maintaining optimal stock levels.
  • Maintained adherence to health, sanitation, and safety regulations, passing routine inspections from county and corporate officials with full compliance.
  • Resolved employee disputes and promoted a positive, cooperative workplace culture.
  • Leveraged operational data to detect inefficiencies, adapt strategies, and support sustainable business planning.
  • Built and sustained effective relationships with suppliers and patrons to ensure seamless business operations and customer satisfaction.

Education

Associate of Science - Criminal Justice

Imperial Valley College

High School Diploma -

Calexico High School Bulldogs

Skills

    Business Development

    Loss Prevention

    Schedule Management

    Inventory Control

    Problem Resolution

    Sales Analysis

    Labor Cost Controls

    Staff Training

    Microsoft Outlook, Word, and Excel

    Excellent customer service

    POS systems proficiency

    Analytical Thinking

    Supply Restocking

    Multitasking Abilities

    Problem-solving abilities

    Machinery repairs

    Staff Development

    Supply Ordering

    Cleaning and Organizing

    Workplace Safety

    Cash handling expertise

    ServSafe Certification

    Food Handler Certification

Certification

Certified Manager, ServSafe

Timeline

General Manager

Cinnabon
09.2022 - Current
Certified Manager, ServSafe
05-2022
Certified Cook, Foodhandler
11-2021

General Manager

Auntie Anne's
08.2019 - Current

Associate of Science - Criminal Justice

Imperial Valley College

High School Diploma -

Calexico High School Bulldogs
Mario CastilloGeneral Manager