Mario Castillo

35-40 Hours/Week

• Oversaw daily operations and led a high-performing team to deliver exceptional customer service in a fast-paced environment.
• Implemented strategies that increased sales and improved overall profitability.
• Trained and mentored staff in company policies, safety procedures, and service standards, improving team performance and cohesion.
• Managed budgets, scheduling, payroll, and inventory using Microsoft Excel and POS systems.
• Maintained accurate inventory control by tracking weekly material usage and coordinating timely orders to ensure adequate stock levels.
• Ensured compliance with health, safety, and sanitation regulations, maintaining a clean and secure environment.
• Successfully passed routine inspections by county and corporate authorities, ensuring all standards and requirements were met and documented.
• Handled conflict resolution and employee relations professionally, fostering a positive and productive workplace culture.
• Used data analysis to identify trends, address operational inefficiencies, and support long-term business planning.
• Maintained strong relationships with suppliers and customers to support smooth operations and customer satisfaction.

35-40 Hours/Week

• Directed daily restaurant operations, ensuring a welcoming environment and high-quality customer service in a dynamic setting.
• Executed sales growth initiatives and optimized profitability through effective team leadership and operational improvements.
• Coached and developed employees on company policies, safety standards, and customer engagement techniques to enhance overall performance.
• Coordinated budgeting, staffing, payroll, and inventory management using Excel and POS software tools.
• Conducted regular inventory audits to monitor product usage and place orders timely, maintaining optimal stock levels.
• Maintained adherence to health, sanitation, and safety regulations, passing routine inspections from county and corporate officials with full compliance.
• Resolved employee disputes and promoted a positive, cooperative workplace culture.
• Leveraged operational data to detect inefficiencies, adapt strategies, and support sustainable business planning.
• Built and sustained effective relationships with suppliers and patrons to ensure seamless business operations and customer satisfaction.