Summary
Overview
Work History
Skills
Timeline
Generic

Mario Bonilla

Etobicoke,ON

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

12
12
years of professional experience

Work History

Operations Manager

GFL Environmental
Toronto, Ontario
07.2018 - Current
  • Responsible for a budget of 14.25 million a year including fleet maintenance
  • responsible for 4 route supervisor's and 5 office staff
  • Managed a total of 80 staff members on site
  • Responsible daily updates with COT staff
  • Services request made improvements to tmms, from 65% to 85%.
  • Meeting with COT personnel on a quarterly basis
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Route Supervisor

GFL Environmental
11.2015 - 07.2018
  • Conducted daily safety inspections of vehicles and equipment to ensure compliance with applicable regulations.
  • Monitored route performance, identified areas for improvement and provided guidance to drivers on proper techniques for efficient delivery.
  • Coordinated the scheduling of routes to ensure timely deliveries while minimizing labor costs.
  • Trained new employees in safe operation of vehicles, customer service protocols and company policies.
  • Provided assistance in the hiring process by conducting interviews, evaluating candidates' skillsets and making recommendations on potential hires.

Lead Hand

GFL Environmental
08.2012 - 11.2015
  • Trained, mentored and supervised junior staff members.
  • Provided guidance to team members on best practices for their tasks and duties.
  • Monitored and reviewed the performance of employees.
  • Ensured that all safety protocols were followed at all times.
  • Resolved customer complaints in an efficient manner.
  • Trained employees on company procedures and worksite safety.

Skills

  • Customer Retention
  • Maintenance Planning
  • Business Development
  • Business Planning
  • Incidents management
  • Customer Service
  • Contract Management
  • Organizational Management
  • Health and safety compliance
  • Labor Relations
  • Data Analysis
  • Regulatory Compliance
  • Operations Management

Timeline

Operations Manager

GFL Environmental
07.2018 - Current

Route Supervisor

GFL Environmental
11.2015 - 07.2018

Lead Hand

GFL Environmental
08.2012 - 11.2015

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Mario Bonilla