Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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MARIO BERRO

St. Catharines,ON

Summary

As a National Account Specialist at Foundever and a Certified QuickBooks Online ProAdvisor, I bring extensive remote work experience from Ontario, Canada. My background in customer service management and as a freelance ProAdvisor since July 2023 highlights my adaptability and expertise in financial software. My dedication to professional growth and client satisfaction is evident from my history of fostering strong relationships and delivering tailored solutions to national accounts.

Overview

5
5
years of professional experience

Work History

National Account Specialist

Foundever - QuickBooks Online
St. Catharines, ON
11.2023 - Current
  • Delivered premium, white-glove customer service to Canada's top 14 accounting firms, including MNP LLP and Baker Tilly, ensuring their unique needs were met with precision.
  • Fostered strong, lasting relationships with key stakeholders at these firms through consistent and personalized engagement.
  • Developed an in-depth understanding of each firm's specific requirements, enabling the provision of timely and tailored solutions.

ProAdvisor

Quickbooks Online Certified ProAdvisor
st catharines
07.2023 - Current
  • Provide businesses with expert advice on setting up, optimizing, and troubleshooting QuickBooks Online to ensure efficient financial management and reporting
  • Deliver tailored training sessions to clients, ensuring they utilize QuickBooks functionalities effectively; offer ongoing support for software updates, data migration, and complex accounting queries.

Bilingual Supervisor & Customer Service Representative

FOUNDEVER
St. Catharines, ON
05.2019 - 10.2023
  • Managed customer support for QuickBooks Online Canada
  • Enhanced advanced accounting, taxes, and payroll knowledge
  • Led and trained new agents.

Treasurer

Brock Arab Student Association
St. Catharines, ON
09.2022 - 04.2023

President

Brock Arab Student Association
St. Catharines, ON
09.2019 - 08.2022
  • Led initiatives to assimilate international students
  • Recognized cultural diversities and ensured student welfare.

Student Representative

Brock University Student Union
09.2019 - 04.2020
  • Elected to address student concerns and administrative tasks.

Education

B.Sc. - Medical Sciences -

Brock University
04.2023

Skills

  • Advanced Accounting Knowledge
  • Leadership & Team Management
  • Bilingual Communication
  • Training & Development
  • Key Relationship Development
  • Customer Relationship Development
  • Customer Engagement

Accomplishments

  • CIHR Institute of Gender and Health Core Competency: Successfully completed the module for Sex and Gender in
    Biomedical Research.
  • Secondary School Certificate in Intensive French
  • Certificate of Merit from the Ontario Modern Language Teachers' Association for excellence in the French language at the Brock-Niagara French Contest
  • Certificate of Participation in the Impromptu Oratorical Art Contest
  • Certificate of Participation in the Traditional Oratorical Art Contest
  • Honorable Mention in the French Language from Glendon College, Toronto, Ontario

Languages

French
Native/ Bilingual
Arabic
Native/ Bilingual
English
Native/ Bilingual

Timeline

National Account Specialist

Foundever - QuickBooks Online
11.2023 - Current

ProAdvisor

Quickbooks Online Certified ProAdvisor
07.2023 - Current

Treasurer

Brock Arab Student Association
09.2022 - 04.2023

President

Brock Arab Student Association
09.2019 - 08.2022

Student Representative

Brock University Student Union
09.2019 - 04.2020

Bilingual Supervisor & Customer Service Representative

FOUNDEVER
05.2019 - 10.2023

B.Sc. - Medical Sciences -

Brock University

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