Mario A. Magana
South Gate,CA
Summary
22.5 Years of solid law experience in multiple areas. Bilingual, dominant case manager & intake specialist. Type 65 wpm & able to handle 100 + cases.
Overview
23
23
years of professional experience
Work History
Intake Specialist (Independent Contractor)
C&D Investigation Services, LLC
Van Nuys, CA
01.2025 - Current
- Facilitated in-person client intakes, signed retainers, and forwarded all relevant documentation to owners.
- Managed high validity cases involving fractured hospitalized patients with traumatic brain injury (TBI).
P.I. Intake Specialist (Independent Contractor)
California Injury, PLC
Van Nuys, CA
01.2024 - Current
- Made contact with clientele to conduct intakes and sign retainers. Follow up on potential leads and communicate with CEO & owner on daily status. Assist with avenues of marketing brand name.
Landlord / Tenant Eviction Marketing (Independent Contractor)
Low Cost Legal Docs. & Taxes, LLC
San Jose, CA
05.2023 - Current
- Contacted “Apartment Association of America” & “Homeowners Association of America” leads to assist landlords with eviction process. Worked very closely with J.D. & owner to ensure case management efficiency. Did power point display conferences for landlord at Los Angeles conventions on how to properly conduct evictions. Had J.D. file court documents, as well as hire process servers to serve notices for eviction process. Spoke directly to real estate agents, homeowner’s insurance adjusters and opposing parties for negotiation. Subbed in attorneys only when case was going to Non-Jury or Jury Trial. Demure hearings, Status Conferences, Order to Show Cause hearings and also to represent for unlimited civil law suits.
Pre-Lit P.I. Case Manager / Workers Compensation Senior Case Manager (Short Term Contract)
Arshakyan Law Firm
Encino, CA
11.2022 - 04.2023
- Workers Compensation: Acted as secondary contact with clientele. Reviewed Workers Compensation and answered any questions or concerns. Ensured treatment was established. Started benefits for clients immediately. Constantly reviewed medical reports for findings of requested treatment, causation, apportionment, whole person impairment and future medical treatment. Sent strike letters and set up appointments with AME’s and PQME’s. Faxed IMR applications to Maximus. Reviewed for denials and client’s financial state before requesting MedLegal panel from Medical Unit. Investigated coverage for CT periods. Researched value and dollars on cases and expedited settlements. Advised clients about surgery implementation financially in workers compensation cases. Set up depositions. Handled heavy correspondence.
- Personal Injury: Verified all body parts injured prior to initial chiropractic consultation. Requested all ER records and bills for client and open DHCS, ERISA or Rawlings liens. Opened claims w/ Defendant(s) insurance, set up PD inspection and verify Policy Limits. Ensured all LOR’s were properly sent. Confirmed coverage through Plaintiff’s insurance (Liability, Med Pay, UIM, UM, PD and Deductible amount. Requested police reports and followed up with aggressive retrieval. Expedited total loss documents. Provided information to applicable insurance and made sure finance company is paid. Filed SR1 & SR19. Confirmed out-of-pocket expenses or loss of use and send for reimbursement. Confirmed all estimates and rentals were paid out. Monitored client’s medical treatment advancement by clients UM coverage or Defense(s) Policy Limits. Opened Medicare. Gathered all medical reports for demand 2nd phase.
Pre-Lit Case Manager (Contract)
Loo Burg & Brock
Sherman Oaks, CA
04.2022 - 09.2022
- Monitored high volume phone calls and emails. Sent contact letter and made secondary contact with clients. Ensured all photos were on drive, facts of loss accurate and matched photos. Contacted carriers to open claims. Verified all body parts injured prior to initial chiropractic consultation. Requested all ER records and bills for client and opened DHCS, ERISA or Rawlings lien if open and closing treatment dates were available. Opened claim w/ Defendant(s) insurance, set up PD inspection and verified Policy Limits asap. Made a sure all LOR’s were sent properly. Confirmed coverage through Plaintiff’s insurance (Liability, Med Pay, UIM, UM, PD and Deductible amount). Confirmed liability and coverage through Defendants insurance. Requested police reports and followed up with aggressive retrieval. Expedited total loss documents. Provided information to applicable insurance and made sure finance company was paid. Ensured clients registered as a salvaged vehicle with DMV. Made sure client used Gap insurance. Filed SR1 & SR19. Prepared MEA for Policy Limits. Confirmed out-of-pocket expenses or loss of use and sent for reimbursement. Confirmed all estimates and rental were paid. Monitored client’s medical treatment advancement by UM coverage or Defense(s) Policy Limits. Opened Medicare.
Paralegal (Contract)
C&B Law Group
Burbank, CA
10.2021 - 03.2022
- Handled high volume calls. Screened potential new clients. Reported case status to clients (80% Spanish speaking). Constantly reviewed and analyzed PR-2’s, RFA’s, WSR’s, AME, PQME, MMl and P&S reports. Followed up with Defense Attorneys and Claims Examiners to verify Authorizations were sent to MPN PTP’s for treatment. Assisted in finding MPN PTP’s and Secondary PTP’s to treat clients. Worked directly with Administrator on strategies to move cases forward. Modified Rebuttal letters, Advocacy letters and requested Supplemental Reports. Constant contact with doctors’ offices for retrieval of reports. Sent notices of upcoming AME & PQME appointments. Designated Interpreter or Transportation. Interpreted for Attorney. Faxed IMR Applications to Maximus, Notices of Information & Request for Information to PTP’s and UR decisions. Ensured treatment was made. Pinpointed exact diagnostics requested by AME or PQME’s, and contacted PTP’s, Claims Examiners or Defense Attorneys to ensure requests were completed. Tracked Diagnostics and sent to AME, PQME for MMI or final Reevaluation. Set up cross examinations of AME or PQME doctors, set up court reporters and issued payment. Assisted with transfer of care in MPN of Carrier for clientele to receive TTD, PDA’s or EDD.
Operations Manager (Contract)
Eviction Network & E.Z. Eviction Inc.
Woodland Hills, CA
01.2021 - 09.2021
- Provided service to landlords and tenants. Audited marketing to make sure leads were flowing aggressively. Screened potential new leads through Google, Bing, Yelp, Craigslist. Set up potentials with in-person consultation. Filled out intakes and retainers. Contacted opposing counsel, opposing parties and started negotiations. Sent Cease & Desist letters to stop harassment or discrimination. Involved Rent Control; City organizations; Code Enforcement; Building & Safety and Fair Housing Department intricately. Prepared Stipulation Memorandum and Vacate Agreements; Summons & Complaints Unlawful Retainers; Answers; Demurrers; Ex Parte Motions Set cases for Non-Jury or Jury Trial. Briefed Attorney for trial. Audited master calendar to keep up with payments owed by clientele and followed up to ensure payments were made. Led weekly 2-hour meetings with all staff and owner to improve income revenue and made sure serious deadlines were being met. Case manager for 25-50 cases monthly. Trained new staff members on policies and procedures. Brought in at least $22,000 to $30,000 weekly for the company.
In-House Litigation Secretary (Contract)
Bet Tzedek Legal Services
Los Angeles, CA
07.2020 - 01.2021
- Supported staff to twenty Attorneys of the PEHP Team and Senior Attorney, Cynthia Chagolla. Translated for attorneys. Completed critical documents with clients. Assisted walk-ins as support to receptionist. Compacted Zoom meetings on funding codes regarding tenant protections law under AB 3088. Reviewed dynamic grants and funding.
Worker’s Compensation Manager (Contract)
Law Offices of Peter Nwosu
Beverly Hills, CA
01.2020 - 07.2020
- Manager of all worker’s compensation cases from Intake to Trial (A-Z). Versatile Hearing Rep. at any Board. Rate P&S or MMI reports. Gathered all evidence. Point of contact for clients’ doctors, insurance adjusters, defense attorney and Judges. Requested SDT’s. Prepped files for Hearings.
Legal Secretary (Contract)
Barkhordarian Law
Los Angeles, CA
08.2019 - 01.2020
- Objected and filed DOR’s. Completed extensive hours of prepping for court cases electronically and manually. Requested MPN doctors through adjusters and coordinated authorization and appointments. Drafted interrogatory and advocacy letters to AME’s & QME’s. Case managed approximately 95 cases electronically through A1 Law Communicated and collaborated with clients daily. Assisted the Commercial Advertising department with sign ups, scheduling walk throughs and scheduled appointment/interviews for the intake process. Communicated w PTP offices to confirm correct treatments, medication, benefits and ensure clients are satisfied. Explained the complex process of Workers Compensation to those that were unknowledgeable of their current situation. Prepped high profile cases for Trials, MSC’s, Priority Conferences and Expedited Hearings, as well as depositions for attending attorneys.
Legal Secretary (Contract)
Joseph D. Ryan Law
Los Angeles, CA
07.2018 - 07.2019
- Objected and filed DOR’s. Prepped court cases electronically and manually. Requested MPN drs. through carriers and coordinated authorization and appts. Drafted and mailed out interrogatory and advocacy letters to AME’s & QME’s. Case managed and communicated w PTP offices to confirm correct treatments, meds., benefits and ensure clients were satisfied. Prepped files for all hearings and depositions.
Intake Specialist (Contract)
Mitchell Law Corporation
Los Angeles, CA
11.2017 - 07.2018
- Screened new clientele. E-filed applications. Retrieved physicians reports for medical treatment. Scheduled appointments. Kept clientele up to date with all information requested. Negotiated settlements. Ensured clients had all authorized benefits. Met weekly with attorney to audit cases. Conducted daily case management functions.
Paralegal (Contract)
Pacific Attorney Group
Beverly Hills, CA
05.2017 - 11.2017
- Repaired, reviewed and audited 200 + cases. Filed DOR’s for substantial reasons. Prepped high profile case files for Trials, MSC’s, Priority Conferences and Expedited Hearings, as well as depositions for attending attorneys. Retrieved subpoenas through Matrix. Authorized benefits for clients accordingly. Relayed settlement offers to clients. Gathered and set appointments for AME or QME appointments. Requested supplemental reports when needed. Filed lien and served new attorney within 30 days.
Legal Assistant II (Contract)
Dordulian Law Group
Glendale, CA
02.2017 - 04.2017
- Workers Compensation: Audited C&R’s, Stipulations and prepared for walk throughs (as well as hiring interpreters when needed). Constantly updated the master Excel spread sheet with critical info. Prepared exhibits, subpoenas and organized information for legal copy service.
- Personal Injury: Input new cases into Ikase and A1-Law and created physical files. Gathered medicals, assisted clients and updated calendar. Uploaded disbursement letters into system with checks and mailed certifications after receiving client signed release. Interpreted for supervisor at small claims courthouse. Used Matrix for record retrieval. Drafted letters for final lien payment. Updated 5 master Excel spread sheets for Personal Injury and Workers Compensation cases. Closed files.
Legal Assistant II / Case Manager / Paralegal (Contract)
Robert Half Legal
Los Angeles, CA
06.2016 - 02.2017
- Handled cases from Intake to Settlement in workers compensation, and personal injury (pre-litigation.). Assisted agency with temporary, and long-term positions. Designated mail to and from WCAB, State & Federal courts (minimum CM/ ECF & PACER filing experience). Responsible for downloading autopsy reports, pix into system, and forensic accounting research. Responsible for finding case law on details of current case. Scheduled depositions, court reporters and interpreters. Prepared all files for hearings, faxed, copied and scanned in high volumes. Responsible for serving multiple attorney requests and deadlines for calendar.
Pre-Litigation Legal Assistant (Contract)
Chahine & Associates, A.P.L.C.
Los Angeles, CA
11.2015 - 12.2015
- Personal injury intake. Performed administrative tasks. Requested police reports, medical records and billing for cases. Sent retainers to clients in English and Spanish. Organized copies of property damage estimates from body shops or insurance inspectors. Followed up on medical records requests and contacted clientele with follow ups to medical treatment.
Paralegal (Contract)
Pacific Attorney Group
Beverly Hills, CA
07.2015 - 11.2015
- Repaired, reviewed and audit 200 + cases. Filed DOR’s for substantial reasons. Prepped high profile case files for Trials, MSC’s, Priority Conferences and Expedited Hearings, as well as Depositions for attending attorneys. Retrieved subpoenas through Matrix. Authorized benefits for clients. Relayed settlement offers to clients. Gathered and set appointments for AME or QME appointments. Requested supplemental reports. Filed lien immediately and serve new attorney within 30 days.
Legal Secretary Assistant (Contract)
Law Offices of Ronald P. Ehrman
Los Angeles, CA
04.2015 - 07.2015
- Organized mail, s canned CD’s. Acted as customer service rep. Screened potential new clients. Filed and served. IMR process. Audited all incoming emails. Inventory for old files. Calendar prep.
Legal Secretary (Contract)
Law Offices of Torkan & Farzinpour, LLP
Los Angeles, CA
12.2014 - 03.2015
- Consistently performed customer service on phone detail. Uploaded webpage for Grupo Med Legal. Used Matrix for subpoenas. Set up transportation for disabled in person briefs with attorney. Revised compromises, releases, stipulations, and all medical reports to confirm client has received proper medical exams (X-Ray, MRI, EMG, NCV, EKG or P/T) and ensured in MPN if possible. Filed liens.
File Clerk
Law Offices of Kegel, Tobin & Truce, APC
Los Angeles, CA
05.2014 - 07.2014
- Verified inbound mail daily. Created files according to designated cases. Sent email out to legal assistant, defense attorney and carrier. Worked with 19 attorneys. Utilized Perfect Law software. High validity position of creating files.
Legal Call-Center Representative
Law Offices of Robin Jacobs, Esq.
Beverly Hills, CA
01.2012 - 04.2014
- Handled high volume of incoming calls. Ensured benefits of clientele. Reviewed C&R’s and Stipulations. Assisted in striking process and replacement panels. Assisted with transportation for clients that were severely injured for AME, QME or depositions. Set appointments with clients and attorneys. Revised all medicals to determine authorization of disability status, surgeries, future medical care, causation, apportionment. Assisted clients with transfer of care from lien doctor to MPN treating accepted body parts. Relayed settlements to clients. Utilized metro-fax accordingly and file room clerk. Translated Spanish and English.
Administrative Assistant - Collections Department
Western Imaging Services
Los Angeles, CA
01.2009 - 01.2012
- Settled liens with adjusters and defense attorneys. 85% success rate in efficiency. Collection specialist. Strong customer service skills, strong administrative background, trained new personnel, knowledge of filing liens and DOR’s with WCAB. Prepped files and maintained calendar for hearings. Handled an average of 50 files a day and averaged 100 outbound calls a day.
Administrative Assistant to Update Dept.
Volt Delta Resources
Orange, CA
01.2003 - 01.2009
- In charge of seven update clerks. Reviewed, corrected and or authorized accurate processes of updating information through Verizon, Pacific Bell and AT&T software through Tandem system. Conducted meetings on details of clerks’ progress.
Education
High School Diploma - General Studies
South Gate High School
South GateSkills
- Litify
- File Vine
- LeadDoes
- Cleo
- RingCentral
- Legal Server
- Net Docs
- Al-Law
- Abacus
- Tri-Tech
- Lotus
- Salesforce
- Sullivan
- All Windows
- MS Office
- Excel
- PowerPoint
- EAMS
- AI Fluent
Years Of Experience
22
Timeline
Intake Specialist (Independent Contractor)
C&D Investigation Services, LLC
01.2025 - Current
P.I. Intake Specialist (Independent Contractor)
California Injury, PLC
01.2024 - Current
Landlord / Tenant Eviction Marketing (Independent Contractor)
Low Cost Legal Docs. & Taxes, LLC
05.2023 - Current
Pre-Lit P.I. Case Manager / Workers Compensation Senior Case Manager (Short Term Contract)
Arshakyan Law Firm
11.2022 - 04.2023
Pre-Lit Case Manager (Contract)
Loo Burg & Brock
04.2022 - 09.2022
Paralegal (Contract)
C&B Law Group
10.2021 - 03.2022
Operations Manager (Contract)
Eviction Network & E.Z. Eviction Inc.
01.2021 - 09.2021
In-House Litigation Secretary (Contract)
Bet Tzedek Legal Services
07.2020 - 01.2021
Worker’s Compensation Manager (Contract)
Law Offices of Peter Nwosu
01.2020 - 07.2020
Legal Secretary (Contract)
Barkhordarian Law
08.2019 - 01.2020
Legal Secretary (Contract)
Joseph D. Ryan Law
07.2018 - 07.2019
Intake Specialist (Contract)
Mitchell Law Corporation
11.2017 - 07.2018
Paralegal (Contract)
Pacific Attorney Group
05.2017 - 11.2017
Legal Assistant II (Contract)
Dordulian Law Group
02.2017 - 04.2017
Legal Assistant II / Case Manager / Paralegal (Contract)
Robert Half Legal
06.2016 - 02.2017
Pre-Litigation Legal Assistant (Contract)
Chahine & Associates, A.P.L.C.
11.2015 - 12.2015
Paralegal (Contract)
Pacific Attorney Group
07.2015 - 11.2015
Legal Secretary Assistant (Contract)
Law Offices of Ronald P. Ehrman
04.2015 - 07.2015
Legal Secretary (Contract)
Law Offices of Torkan & Farzinpour, LLP
12.2014 - 03.2015
File Clerk
Law Offices of Kegel, Tobin & Truce, APC
05.2014 - 07.2014
Legal Call-Center Representative
Law Offices of Robin Jacobs, Esq.
01.2012 - 04.2014
Administrative Assistant - Collections Department
Western Imaging Services
01.2009 - 01.2012
Administrative Assistant to Update Dept.
Volt Delta Resources
01.2003 - 01.2009
High School Diploma - General Studies
South Gate High School