Mario Alvarado
Los Angeles
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Operations & Guest Services Lead (Parks Services)
Universal Studios Hollywood
06.2016 - 06.2025
- Promoted to leadership team, managing and supporting staff to ensure high standards of safety, cleanliness, and guest experience.
- Delivered excellent customer service by assisting guests, resolving concerns, and maintaining a welcoming environment.
- Oversaw daily operations, delegated tasks, and coached team members to improve performance and teamwork.
- Ensured compliance with company policies, safety protocols, and operational standards.
- Assisted guests with lost items, questions, and complaints, often acting as first point of contact and resolving issues professionally.
- Maintained accurate reporting and documentation of incidents, supporting accountability and operational integrity.
- Trusted with security responsibilities, including safeguarding restricted areas and responding to emergencies.
Education
No Degree - Psychology
California State University of Northridge
Northridge01-2018
High School Diploma -
STEM Academy of Hollywood
Hollywood01.2015
Skills
- Customer Service & Relationship Building
- Leadership & Team Collaboration
- Transaction Accuracy & Compliance
- Problem Solving & Conflict Resolution
- Customer service
- Adaptability & Continuous Learning
- Operations, Safety & Documentation
- Attention to detail
- Critical thinking
- Active listening
- Problem resolution
Additional Information
Bilingual: Spanish
Languages
Spanish
Native or Bilingual
Timeline
Operations & Guest Services Lead (Parks Services)
Universal Studios Hollywood
06.2016 - 06.2025
No Degree - Psychology
California State University of Northridge
High School Diploma -
STEM Academy of Hollywood
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