Marinette Bacud

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.
• Used Accuro (EMR) to schedule appointments for doctor visits and procedures.
• Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
• Reduced patient anxiety by providing clear explanations of procedures and answering questions.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.

• Reduced food waste through better inventory management and portion control, leading to increased profitability.
• Increased customer satisfaction by implementing effective staff training and performance management programs.
• Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
• Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.

• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
• Assessed physical, psychological, physiologic, and cognitive status of patients.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.

Registered with College of Nurses Ontario

Current BLS with CPR Certification