Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marinelli De Guzman

Salinas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Senior Service Agent

FedEx Express
01.2024 - Current
  • The day-to-day duties of a Senior Service Agent (SSA) involve customer service, package processing, and administrative support. Assisting customers with shipping, processing and scanning packages, coordinating with drivers, dispatch and management, maintaining records and ensuring compliance with safety, TSA regulations and FedEx Security.

Vocational Nursing Student

Almaden Health & Rehab Center
05.2025 - 09.2025
  • Administer medications under supervision and as directed by healthcare providers
  • Follow infection control protocols and maintain proper hygiene practices
  • Perform basic diagnostic tests, such as blood glucose monitoring
  • Assist in dressing changes and wound care procedures

Vocational Nursing Student

Pacific Hills Manor
12.2024 - 03.2025
  • Administer medications and treatments as prescribed by healthcare providers
  • Monitor and record vital signs, including temperature, blood pressure, pulse, and respiratory rate
  • Continuously learn and develop skills through clinical experiences and training

Vocational Nursing Student

Woodlands Healthcare Center
09.2024 - 10.2024
  • Learned about the “6 Rights” of medication administration
  • Observed Medication administration by a Licensed Staff
  • Hand hygiene
  • Use of personal protective equipment (PPE)
  • Practice therapeutic communication
  • Gather basic subjective data during care

Courier

FedEx Express
11.2014 - 12.2023
  • As a Courier I safely operated a company vehicle to deliver and pick up packages on a scheduled route. Provided customer service and resolved basic delivery inquiries. I ensured that my vehicle was loaded and unloaded accurately and efficiently. Complied with DOT and FedEx safety regulations pertaining to handling hazardous materials. Ensured daily inspection performed on the vehicle and reported any maintenance issues or concerns to FedEx Technician.

Education

Vocational Nursing Program -

Unitek College
San Jose
10-2025

Skills

  • Scheduling and calendar management
  • Event coordination
  • Meeting planning
  • Spreadsheet tracking
  • Travel arrangements
  • Time management
  • Leadership and supervision
  • Inbound phone call handling
  • Scheduling appointments
  • Office management
  • Administrative support
  • Word processing
  • Relationship building

Languages

English
Full Professional

Timeline

Vocational Nursing Student

Almaden Health & Rehab Center
05.2025 - 09.2025

Vocational Nursing Student

Pacific Hills Manor
12.2024 - 03.2025

Vocational Nursing Student

Woodlands Healthcare Center
09.2024 - 10.2024

Senior Service Agent

FedEx Express
01.2024 - Current

Courier

FedEx Express
11.2014 - 12.2023

Vocational Nursing Program -

Unitek College
Marinelli De Guzman