Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Senior Service Agent
FedEx Express
01.2024 - Current
The day-to-day duties of a Senior Service Agent (SSA) involve customer service, package processing, and administrative support. Assisting customers with shipping, processing and scanning packages, coordinating with drivers, dispatch and management, maintaining records and ensuring compliance with safety, TSA regulations and FedEx Security.
Vocational Nursing Student
Almaden Health & Rehab Center
05.2025 - 09.2025
Administer medications under supervision and as directed by healthcare providers
Follow infection control protocols and maintain proper hygiene practices
Perform basic diagnostic tests, such as blood glucose monitoring
Assist in dressing changes and wound care procedures
Vocational Nursing Student
Pacific Hills Manor
12.2024 - 03.2025
Administer medications and treatments as prescribed by healthcare providers
Monitor and record vital signs, including temperature, blood pressure, pulse, and respiratory rate
Continuously learn and develop skills through clinical experiences and training
Vocational Nursing Student
Woodlands Healthcare Center
09.2024 - 10.2024
Learned about the “6 Rights” of medication administration
Observed Medication administration by a Licensed Staff
Hand hygiene
Use of personal protective equipment (PPE)
Practice therapeutic communication
Gather basic subjective data during care
Courier
FedEx Express
11.2014 - 12.2023
As a Courier I safely operated a company vehicle to deliver and pick up packages on a scheduled route. Provided customer service and resolved basic delivery inquiries. I ensured that my vehicle was loaded and unloaded accurately and efficiently. Complied with DOT and FedEx safety regulations pertaining to handling hazardous materials. Ensured daily inspection performed on the vehicle and reported any maintenance issues or concerns to FedEx Technician.