Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Mane Manukyan

Glendale,CA

Summary

Customer-focused administrative professional with over 9 years of experience in front desk operations, client service, office administration, and multi-line phone systems. Known for exceptional communication skills, professionalism, and organizational abilities, with a warm and welcoming approach to clients and colleagues. Highly reliable and detail-oriented, with a strong commitment to providing excellent service and supporting smooth office operations. Eager to contribute administrative expertise, problem-solving skills, and a positive attitude in a dynamic professional environment.

Overview

9
9
years of professional experience

Work History

Customer Support Representative

BWJ Travel LLC
Glendale
02.2025 - 10.2025
  • Answered high-volume phone calls and emails while assisting clients with bookings, cancellations, and changes.
  • Provided clear and professional communication to resolve customer concerns efficiently.
  • Documented client requests accurately and maintained organized records.
  • Maintained a calm and friendly attitude in fast-paced situations.

Front Desk Receptionist

Opera Suite Hotel
Yerevan
01.2019 - 01.2022
  • Greeted and welcomed guests professionally while managing check-in and check-out procedures.
  • Handled payments, reservations, scheduling, and guest requests with accuracy.
  • Answered multi-line phones and directed calls appropriately.
  • Resolved guest concerns while maintaining excellent customer satisfaction.
  • Maintained a clean, organized reception area.

Office Manager / HR Specialist

Dorah Inc
Yerevan
01.2020 - 01.2021
  • Served as the first point of contact for visitors and callers.
  • Managed scheduling, filing, and daily administrative operations.
  • Supported onboarding and employee documentation.
  • Improved office workflow through organized systems and procedures.

Administrator / Sales Manager

MGA Hostel & Tours
01.2017 - 01.2019
  • Assisted with administrative documentation, scheduling, and client communication.
  • Coordinated daily operations and maintained accurate records.
  • Built positive relationships with vendors and customers.
  • Supported sales and service operations.

Education

Bachelor - Linguistics and Tourism

Yerevan Brusov State University of Languages And Social Sciences
05.2017

Skills

  • Front Desk & Reception
  • Client Intake & Phone Support
  • Appointment Scheduling
  • Customer Service Excellence
  • Office Organization & Filing
  • Multitasking & Time Management
  • Professional Communication
  • Data Entry & Documentation
  • Problem Resolution
  • Microsoft Office & Email Systems

LANGUAGES

Armenian – Native
English – Fluent
Russian – Intermediate

Timeline

Customer Support Representative

BWJ Travel LLC
02.2025 - 10.2025

Office Manager / HR Specialist

Dorah Inc
01.2020 - 01.2021

Front Desk Receptionist

Opera Suite Hotel
01.2019 - 01.2022

Administrator / Sales Manager

MGA Hostel & Tours
01.2017 - 01.2019

Bachelor - Linguistics and Tourism

Yerevan Brusov State University of Languages And Social Sciences
Mane Manukyan