MARINA (MAK) KEYES
Summary
Personal Support Worker with 6+ years of professional experience in providing outstanding living assistance to guests within Senior Care facilities and to residents within their homes. Skilled in listening to guests, responding to and answering questions, accurately preparing and processing information, multi-tasking, and working with various types of documentation. Experienced in providing exceptional care for individuals with physical and/or mental disabilities. Demonstrated dedication to high-quality job performance when assisting individuals by displaying patience and empathy. Experienced in providing personal care, meal planning and housekeeping duties. Seeking an opportunity to use my skills and experience to help people in challenging situations.
Overview
25
25
years of professional experience
Work History
Healthcare Attendant
Dynamic Health Management
08.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment..
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized universal precautions and infection control principles in all aspects of care.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Personal Attendant/General Farm Hand
Mully's Farm
09.2022 - 12.2022
- Assisted homeowner with daily domestic chores, harvesting and providing daily care to farm animals
- Assisted with catering duties on movie shoots and farm events
- Worked independently with minimal supervision
- Ensured supplies were ordered to improve farm operations.
Customer Service Representative
Brampton Brick Limited
01.2018 - 06.2022
- Responded quickly to meet customer needs and resolve problems
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Assisted with new hire orientation and employee training
- Worked with co-workers to complete tasks
- Provided efficient and courteous service to customers at all times
- Adhered to quality and service standards to support operational goals.
Personal Support Worker
Health Care Locations
01.2014 - 01.2018
- Reported health changes and provided proper documentation to appropriate staff
- Engaged clients through conversation and companionship, promoting independence and social requirements
- Updated job knowledge by participating in educational opportunities and maintaining certification or licensure
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Administered bedside and personal care, such as ambulation and personal hygiene assistance
- Assisted residents in activities of daily living to maintain health and dignity
- Protected health information according to HIPAA policies and procedures.
Customer Service Representative
Brampton Brick Limited
01.1999 - 12.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Certificate - Personal Support Worker
Georgian College of Applied Arts And Technology
Barrie, ON08.2014
Certificate - Customer Service
Peak Performance Centre
Brampton, ON01.2002
Skills
- Time Management
- Housekeeping/Meal Planning
- Personal Hygiene Assistance
- Patient Safety/Mobility Assistance
- Interpersonal Skills
- Attention to Detail
- Professionalism
- Problem Solving
- Companionship/Emotional Support
- Mobility Support
- Patient Relationship Building
- Medication Administration
- Valid Ontario Driver's License
- Reliable Transportation
- Reliable Team Player
- Flexible/Easily Adaptable
References
References available upon request
Timeline
Healthcare Attendant
Dynamic Health Management
08.2023 - Current
Personal Attendant/General Farm Hand
Mully's Farm
09.2022 - 12.2022
Customer Service Representative
Brampton Brick Limited
01.2018 - 06.2022
Personal Support Worker
Health Care Locations
01.2014 - 01.2018
Customer Service Representative
Brampton Brick Limited
01.1999 - 12.2012
Certificate - Personal Support Worker
Georgian College of Applied Arts And Technology
Certificate - Customer Service
Peak Performance Centre
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